How much of change management, version control and migration management is art, and how much is science?
I worked for an IT director who had been through dozens of audits and migrations. He used to talk about “the Art and Science of IT.”
“If it was predictable and you were prepared for it, then it’s science,” he would say. “If not, then it’s art.”
That confused me at first, but it makes more sense to me as time goes on.
Art in Change Management
Here are a few of the unpredictable factors in change management that make it seem like an art:
So as cool as art may be in the evenings and on weekends, you really want more science when your job involves change management, version control and migration management.
Science in Change Management
The best way to replace your change management art with change management science is to leave as little as possible up to chance. Richard Kosiba, PeopleSoft sysadmin at the University of Texas Health Science Center at Houston, found that out.
Here are a few of the ways in which Richard used Stat to show that he was prepared for state audits of the Center’s financial and HR systems (see the diagram above):
Does Richard miss the art of change management? Science is better, he thinks.
Instead of losing a week of productivity while sitting with auditors, he sets up a conference call with screen sharing and goes through the audit in about three hours. Also, the auditors prefer science: Richard can more efficiently show them all the details they need. So much so, in fact, that they know what to ask for from one year to the next and what kinds of reports Richard can provide.
New Tech Brief: “Mastering the Art of Version Control and Migration Management with Stat”
We conducted a webcast with Richard that is a case study on what his state auditors look for and how easily he is able to provide it.
We’ve also put together a tech brief called Mastering the Art of Version Control and Migration Management with Stat. It explains the change management features to look for in software and shows how Stat embodies them. Have a look at the tech brief and start replacing the art in your change management processes with a little more science.