Quest Support Site Honored by Association of Support Professionals

Named One of Web’s 10 Best Support Sites in the Medium Company Category as Part of 21st Annual Award Competition

September 9, 2019Quest Software, a global systems management, data protection and security software provider, today announced it was named one of the Top 10 “Best Support Sites of 2019” by the prestigious Association of Support Professionals (ASP). Evaluated against a rigorous scoring system based on 25 performance criteria including design, user experience, interactive features, community engagement and more, Quest is one of just 10 winners recognized for providing the best online support experience for their customers and partners.

Now in its 21st year of hosting the competition, the ASP’s Top Ten Best Support Site winners are selected based on an open competition for companies that have web self-support sites. Entries comprise of three different size categories based on revenue; small - under $100 million, medium - between $100 million and $999 million, and large, $1billion and over. Each site is judged by five independent judges in 25 different areas. Judges are vetted for competency and conflict of interest with the site that they are judging.

“Quest is steadfast in its commitment to providing an excellent support experience that is not only intuitive, but also makes it easy for our customers and partners to find the information they are looking for,” said Jerid Johnson, Sr. Director, Worldwide Technical Support, Quest Software. “This continual recognition by ASP reinforces the value the Quest support site delivers in addressing the most important needs of our customers and partners to support their business growth.”

The Quest Software Support website provides troubleshooting, technical documentation, video tutorials, user community forums, educational services, software downloads, support guides and worldwide technical assistance from highly experienced Quest IT experts committed to customer satisfaction. Quest’s goal is to give customers and partners the most positive user experience by providing them with the self-service tools to quickly, efficiently and independently find answers to their questions. 

The “Best Support Sites” top ten winners were selected after careful evaluation by an independent judging panel of at least five experts in web support design and implementation.  Quest received high praise from the panel for the support site’s navigation capabilities, self-service offerings and user interface, with judges noting “the user interface is dynamic and the site helps to easily personalize the interface.” Another judge noted “the gamut of self-service offerings is very good” and “overall, the site has all the post- sales support content in one place with everything well-organized whether you come in from their corporate marketing site, their support site, their SaaS product embedded support sites, or search online for support.”

 

About The Association of Support Professionals

The Association of Support Professionals (ASP) was founded in 1995 by Jeffrey Tarter. The association currently has approximately 1000 members, most in North America, approximately 200 in Europe, and another 100 scattered between Australia and Asia. Members are mostly managers, directors, and executives of service and support organizations both internal and external. ASP also has a free LinkedIn group of over 7,600 interested parties. More information about ASP and the Top Ten competition is here: www.asponline.com.

 

About Quest

Quest provides software solutions for the rapidly-changing world of enterprise IT that help simplify the challenges caused by data explosion, cloud expansion, hybrid data centers, security threats and regulatory requirements. The company is a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. Since 1987, Quest has built a portfolio of solutions which now includes database management, data protection, identity and access management, Microsoft platform management and unified endpoint management. With Quest, organizations spend less time on IT administration and more time on business innovation. For more information, visit www.quest.com.

 

Media Contacts:

Lisa Williams

Lisa.Williams@quest.com 

+1 (339) 788-0067