Showing/Hiding the RemoteScan Client User Interface

The RemoteScan Client Interface is a simple TWAIN scanning user interface that will normally appear when utilizing RemoteScan within a remotely hosted scanning application.  This interface provides the user the ability to modify scan settings such as DPI, image dimensions, and color depth to meet specific scanning requirements. Additionally, the RemoteScan Client Interface can also be set to default to preconfigured customized scanning templates, if desired (see instructions on setting up Templates:


Customers’ remote desktop scanning workflow can require them to show or hide the RemoteScan Client Interface for a variety of reasons, and RemoteScan can accommodate these requirements. For instance, if the customer consistently needs to run different types of scans with different image dimensions, color depth, and DPI, then they will generally want to show the RemoteScan Client Interface. Doing so provides a consistent user experience, no matter what type of scanner they are using, and gives them the option to modify settings. Alternatively, if a customer usually runs the same type of scan with the same image dimensions, color depth, and DPI (i.e. scanning insurance cards), then they may opt to hide the RemoteScan Client Interface, which typically removes one step in the scanning process.  The behavior of the RemoteScan Client Interface (and whether it appears or not) is most dependent upon the application that the customer is using to scan.   RemoteScan works with any TWAIN or ISIS compliant RDP, VDI, or Azure hosted scanning application (i.e.  thousands of applications) and each behaves differently.  With showing or hiding the RemoteScan Client Interface we will typically see three types of behavior from remotely hosted document scanning applications:


  1.   The majority of scanning applications will automatically bring up the scanner’s interface when driving a scan outside of RemoteScan. When using RemoteScan, the RemoteScan Client Interface becomes the scanner’s interface.


  1.   Some scanning applications will suppress the scanner’s interface, for these applications you will not see the RemoteScan Client Interface when scanning.  If you are using one of these applications, it will always be possible to FORCE up the RemoteScan Client Interface if it becomes necessary.  To do this, simply hold down the left-side “shift” key on your keyboard as you initiate a scan.  If you keep this shift key pressed, the RemoteScan Client Interface will appear (even if the scanning application suppresses it by default), then the shift key can be released.


  1.   Some scanning applications will have a setting somewhere within the application itself that allows the user to determine whether or not the scanning interface should appear.  This will usually involve a checkbox or radio button that says “show scanner settings”, “show scan UI”, “show scanner interface”, etc.  


RemoteScan is designed to be flexible when it comes to displaying and utilizing the scanner’s options.  This can be done to meet the specific requirements of the end user’s document scanning workflow, no matter what type of scanner or scanning application they are using.