Welcome to our forums

To help our user community locate and post topics about their primary interest, we organize our community forum by product user communities. Click here to see a full listing of forums.

    • 23 Aug 2016 at 08:55 PM
    • Started by Jason.Willard on 23 Aug 2016 at 08:55 PM
    • Where can I install RemoteScan client?

      RemoteScan client may be installed in any Windows environment where you want to an application to receive a scanned image via TWAIN or ISIS. This is typically a remote environment (e.g. terminal server, Citrix server, VMware server, MS Azure, or remote Windows...

      • RemoteScan
      • 0 replies
    • 23 Aug 2016 at 07:25 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:25 PM
    • RemoteScan not connecting to a scanner

      If there are any old or unused scanner drivers installed onto the local PC, we recommend removing these, as they may cause issues with RemoteScan connecting to working local scanners. You can check which local TWAIN drivers are currently installed on a...

      • RemoteScan
      • 0 replies
    • 23 Aug 2016 at 07:11 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:11 PM
    • RemoteScan is showing "Registered to: Illegal Copy"

      If RemoteScan is showing it is registered to "Illegal Copy" on the local PC, it is likely due to a corrupted install of RemoteScan on the local PC, caused by antivirus software.

      To correct this, re-download the RemoteScan installer from a PC...

      • RemoteScan
      • 0 replies
    • 23 Aug 2016 at 06:55 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:55 PM
    • No green line under RemoteScan icon

      A green line below the RemoteScan icon (located in the system tray of the local PC) indicates a virtual channel connection between RemoteScan server and a RemoteScan client. If you are logged in to the remote environment using RDP, RemoteApp, Citrix, VMware...

      • RemoteScan
      • 0 replies
    • 23 Aug 2016 at 06:40 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:40 PM
    • No "My Scanner" in RemoteScan UI window

      If there is no "My Scanner" option in the RemoteScan user interface, make sure RemoteScan is running on the local PC. Also on the local PC, make sure the RemoteScan icon has a green line under it, indicating there is a virtual channel connection...

      • RemoteScan
      • 0 replies
    • 23 Aug 2016 at 06:26 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:26 PM
    • Scanner freezing or crashing

      If scans are consistently freezing or crashing, start by testing the local scanner's TWAIN/WIA drivers. You can test a scanner's TWAIN driver by installing a local test application which uses TWAIN, such as NAPS2, Irfanview, Twacker, AcrobatX, Photoshop...

      • RemoteScan
      • 0 replies
    • 18 Aug 2016 at 12:44 AM
    • Started by Madison.Z on 18 Aug 2016 at 12:44 AM
    • Welcome to the New RemoteScan Forum!

      You're at the new Remote Scan Community Forum! Got a question or a thought to share with others? Post it here! And if you have a question on the old site that we haven't answered, post it again here. We’re working on bringing threads over from our old...

      • RemoteScan
      • 0 replies
    • 10 Oct 2008 at 10:51 PM
    • Last post by mce298 on 19 Apr 2014 at 11:23 PM
    • Twain Drivers

      0 We are running a Citrix set up with 90+ servers on the farm. We have 310 remote-scan installs on workstations in clinics across our health system. Users log on to the Citrix servers as an anonymous user and they all pick up the default profile.

      The Twain...
      • RemoteScan
      • 7 replies
    • 09 Dec 2013 at 08:39 PM
    • Last post by RemoteScan on 10 Dec 2013 at 08:58 PM
    • Twain Unavailable and multi page unavailable

      0 I have a fujitsu fi6150 scanner that I can connect to Remote Scan using the WIA driver but not TWAIN driver. Not necessarily a big deal but under WIA I don't have the option to select multiple pages. The only way I can get around this is to prompt for...
      • RemoteScan
      • 1 reply
    • 21 Nov 2013 at 11:26 PM
    • Last post by RemoteScan on 22 Nov 2013 at 12:32 PM
    • Multiple Network Adapters

      0 I have a user who has multiple network adapters on their machine. Sometimes remote-scan verifies the correct network adapter, sometimes it does not. Is there a way to lock Remote-Scan to the network adapter that is registered?
      • RemoteScan
      • 1 reply
    • 05 Nov 2013 at 08:15 PM
    • Last post by RemoteScan on 05 Nov 2013 at 09:21 PM
    • Xenapp 6.5 RemoteScan not working with Proprietary software

      0 Hello,

      I am killing myself here... Having some issues with RemoteScan on Xenapp 6.5 and the software my company develops. We have been using RemoteScan for years and now that our software is built on a 64bit platform we are not able to scan into the software...
      • RemoteScan
      • 1 reply
    • 09 Oct 2013 at 02:09 PM
    • Last post by RemoteScan on 09 Oct 2013 at 02:57 PM
    • Server Registration Expired

      0 We have a customer who is using RemoteScan. When he tries to use the program now he is getting a message that states "RemoteScan Server Registration Expired" It used to work OK when it was installed about 2 months ago.
      • RemoteScan
      • 1 reply
    • 23 Aug 2013 at 03:58 PM
    • Last post by RemoteScan on 23 Aug 2013 at 04:04 PM
    • Scan size

      0 Hello there,

      I have this problems and I hope someone could give me some hints.
      When I scan locally I get a normal size file, +/- 50K but when I scan
      remotely the average size is about 2 - 2.5 Mb.
      I lowered to resolution, tried different software but the...
      • RemoteScan
      • 1 reply