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    • 23 Aug 2016 at 07:25 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:25 PM
    • RemoteScan not connecting to a scanner

      If there are any old or unused scanner drivers installed onto the local PC, we recommend removing these, as they may cause issues with RemoteScan connecting to working local scanners. You can check which local TWAIN drivers are currently installed on a...

      • RemoteScan
      • 5030 views
      • 0 replies
    • 23 Aug 2016 at 07:11 PM
    • Started by Jason.Willard on 23 Aug 2016 at 07:11 PM
    • RemoteScan is showing "Registered to: Illegal Copy"

      If RemoteScan is showing it is registered to "Illegal Copy" on the local PC, it is likely due to a corrupted install of RemoteScan on the local PC, caused by antivirus software.

      To correct this, re-download the RemoteScan installer from a PC...

      • RemoteScan
      • 3155 views
      • 0 replies
    • 23 Aug 2016 at 06:55 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:55 PM
    • No green line under RemoteScan icon

      A green line below the RemoteScan icon (located in the system tray of the local PC) indicates a virtual channel connection between RemoteScan server and a RemoteScan client. If you are logged in to the remote environment using RDP, RemoteApp, Citrix, VMware...

      • RemoteScan
      • 3007 views
      • 0 replies
    • 23 Aug 2016 at 06:40 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:40 PM
    • No "My Scanner" in RemoteScan UI window

      If there is no "My Scanner" option in the RemoteScan user interface, make sure RemoteScan is running on the local PC. Also on the local PC, make sure the RemoteScan icon has a green line under it, indicating there is a virtual channel connection...

      • RemoteScan
      • 2614 views
      • 0 replies
    • 23 Aug 2016 at 06:26 PM
    • Started by Jason.Willard on 23 Aug 2016 at 06:26 PM
    • Scanner freezing or crashing

      If scans are consistently freezing or crashing, start by testing the local scanner's TWAIN/WIA drivers. You can test a scanner's TWAIN driver by installing a local test application which uses TWAIN, such as NAPS2, Irfanview, Twacker, AcrobatX, Photoshop...

      • RemoteScan
      • 5323 views
      • 0 replies
    • 18 Aug 2016 at 12:44 AM
    • Started by Madison.Z on 18 Aug 2016 at 12:44 AM
    • Welcome to the New RemoteScan Forum!

      You're at the new Remote Scan Community Forum! Got a question or a thought to share with others? Post it here! And if you have a question on the old site that we haven't answered, post it again here. We’re working on bringing threads over from our old...

      • RemoteScan
      • 2544 views
      • 0 replies
    • 26 Nov 2015 at 10:19 PM
    • Started by EZoneCA on 26 Nov 2015 at 10:19 PM
    • Virtual Switch

      0

      Hi,

      I have a PowerEdge T420 with Hyper-V 2012 installed and managed from a distance with Win 2012 & Ubuntu server as guests.

      Only problem is with the guest network cards can't get through by the external virtual switch of the Hyper-V to share network...

      • RemoteScan
      • 2328 views
      • 0 replies
    • 11 Aug 2015 at 05:12 PM
    • Last post by Cacy on 12 Aug 2015 at 03:43 PM
    • RemoteScan on Windows Server 2012 R2 Terminal Server

      0

      We have a medical client using a Windows 2012 R2 Terminal Server and we are implementing RemoteScan. When I was researching it, I ran across a page about having a login script copying the twain drivers to the user profiles when they are created but then...

      • RemoteScan
      • 3749 views
      • 1 reply
    • 05 Mar 2015 at 10:08 PM
    • Last post by Cacy on 09 Apr 2015 at 12:36 AM
    • how to delay remotescan's startup

      0

      I added delaystartup = 30000 to the server ini but it doesn't really appear to do anything.  Any suggestions on how to delay remotescan from starting up for a couple mins after logging in.  The scanners aren't detected in time so remotescan initially...

      • RemoteScan
      • 3967 views
      • 3 replies
    • 14 Jan 2015 at 09:59 PM
    • Started by Karen.Rice on 14 Jan 2015 at 09:59 PM
    • Welcome

      0

      Welcome to the RemoteScan forums. 

      Support engineers will monitor and respond to your questions. In complex situations, you may be asked to open up a support case.

      Support cases can be opened here:  www.remote-scan.com/contact.php

      Click on ‘Subscribe to...

      • RemoteScan
      • 2270 views
      • 0 replies
    • 14 Jan 2015 at 09:58 PM
    • Started by Karen.Rice on 14 Jan 2015 at 09:58 PM
    • Welcome

      0

      Welcome to the RemoteScan forums. 

      Support engineers will monitor and respond to your questions and in complex situations, you may be asked to open up a support case.

      Support cases can be opened here:  www.remote-scan.com/contact.php

      Click on ‘Subscribe...

      • RemoteScan
      • 2222 views
      • 0 replies
    • 14 Jan 2015 at 09:56 PM
    • Started by Karen.Rice on 14 Jan 2015 at 09:56 PM
    • Welcome

      0

      Welcome to the RemoteScan forum. 

      Support engineers will monitor and respond to your questions and in complex situations, you may be asked to open up a support case.

      Support cases can be opened here:  www.remote-scan.com/contact.php

      Click on ‘Subscribe...

      • RemoteScan
      • 2233 views
      • 0 replies
    • 14 Jan 2015 at 09:54 PM
    • Started by Karen.Rice on 14 Jan 2015 at 09:54 PM
    • Welcome

      0

      Welcome to the RemoteScan forums. 

      Support engineers will monitor and respond to your questions and in complex situations, you may be asked to open up a support case.

      Support cases can be opened here:  www.remote-scan.com/contact.php

      Click on ‘Subscribe...

      • RemoteScan
      • 2181 views
      • 0 replies
    • 14 Jan 2015 at 09:48 PM
    • Started by Karen.Rice on 14 Jan 2015 at 09:48 PM
    • Welcome

      0

      Welcome to the RemoteScan forums. 

      Support engineers will monitor and respond to your questions and in complex situations, you may be asked to open up a support case.

      Support cases can be opened here:  www.remote-scan.com/contact.php

      Click on ‘Subscribe...

      • RemoteScan
      • 2578 views
      • 0 replies