Unified Communications Command Suite

Unified Communications Analytics Version 8.5.0.1909 - Email Activity Report Message Summary Data

Hi

We wanted to measure Email activity '% Sent After Hours' and '% Received After Hours'

I've gone through the Admin Settings, Settings and cannot locate where I can set the Hours/Days to help us measure this.  Can someone direct me please?

Thank you,

Catherine.

Parents
  • Hi Catherine,

    The working hours setting is determined by the user's Outlook settings.

    If you wanted to gather the working hours setting from the user mailboxes, you need to create one Exchange Mailbox Contents data source.

    Then '% Sent After Hours' and '% Received After Hours' will be calculated for you.

    Thanks,
    Victor

Reply Children