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AA 5 - can`t save transfer settings

adkwapniewski
over 8 years ago

i`ve a problem with the backup due to transfer timeout (Timeout getting the VSS writers from 'yyyy') - 10min is not enough (vssadmin list writers  need about ~25min) .

When I try to increase transfer timeout to 30min and save the transfer settings (AA->machine->configuration->transfer settings) get a timeout error :

"Error

Call to service method localhost:8006/.../config PUT failed: Service method call timed out after 00:05:00.0129505"

Has other experienced this problem and do you have any suggestions? 

  • 0 over 8 years ago

    Hi:

    The call to service method that you are referencing is xfer/schedule/{agentId}/config and the call itself (not the VSS timeout) is expiring after 5 minutes. Since the referenced method is PUT,  I believe that the timeout takes place when you attempt to change the agent transfer values.

    You can change the values manually in the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Agents\{agentid}Transfer

    The values are called (same as in the GUI) SnapshotTimeout, TransferTimeout

    Client connections timeouts are located in the registry key below:

    HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\CoreSettings\ClientTimeoutSettings

    All the timeout values in this key are set to 5 minutes by default.

    I am worried about how long it takes to take a VSS snapshot in your system. This is an issue that needs to be troubleshot and resolved. Meanwhile, if you have multiple volumes it may make sense to divide your backups in small groups of volumes and backup them separately (i.e. c: and D: starting with 10PM every 4 hours, E: and F: starting with 11PM every 4 hours etc.). Please note that application drives are backed up together (i.e. you have databases on D: and the db logs are on E:, they are already "linked" in Rapid Recovery and need to be backed up together).

    Hope that this helps.

    Since I mentioned the registry, I will include the regular fineprint :)

    Windows Registry Disclaimer:

    Dell Software does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry” at Microsoft Support.

  • 0 over 8 years ago

    Thank You for solution. Backup started :)