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Agentless backup fails on Server 2003, VM hangs after latest update to 6.1.2.115.

support_53109
over 6 years ago

To my surprise, i was an old 2003 go down during my checkup of the RR system. 
Checked the server, was up.
Checked the agent, was up.
Checked agent version, wanted to update => not compatible???

Checked release notes and noticed that 2003 agent bakup is no longer supported by Quest RR because it's ELO. GREAT! 
But agentless should work?
Forced a snapshot and it wouldn't work: threw the following error: Unable to automatically fix Change Block Tracking. VMware API could return incorrect sectors. Please check that deleting user-created VMware snapshots is allowed.

changed some settings in the VMX files, set the Virtual Disk server to start and run automatic and then forced another snapshot.

Now i'm getting: 'CreateSnapshotIfNeeded' for 'SERVERNAME' has timed out.

i've checked the ESXI host and see that it's trying to create a snapshot. This snapshot then hangs at 95% and sits there for 15 minutes, at which time the server will just freeze until the timeout is reached. 

i've checked some settings, like updates, etc. but server updates are up to date, ESXI is a 5.5 and is up to date, vmware tools are up to date and RR is also up to date.

this is creating a lot of frustration for my client as he still has very sensitive data on that server that they want to protect.

any way i can troubleshoot this mess?

  • 0 over 6 years ago
    A bit of a different idea than what you asked for. But what about installing the original version of the agent that was running and supports 2003? The agent does not need to match Core version
  • 0 over 6 years ago
    Yeah, I personally would install the 5.4.3 agent version on the 2003 server. The 5.4.3 agent is supported and tested with RR 6.x. So it should work without issue to take backups. You simply don't get access to any new agent side features that were added in 6.x (like agent side SQL attach checks).
  • 0 over 6 years ago
    Currently i've got an 5.3.3 agent running on the system.
    where can i download the 5.4.3 agent? i cannot seem to find it
  • 0 over 6 years ago
    The Quest Support Portal has downloads for previous versions of the software.
    Here is the direct link to 5.4.3 - support.quest.com/.../download-new-releases.
  • 0 over 6 years ago
    Looks like i cannot access the file because my license is expired. not doing that!
    It worked before, now it does not. Back on track why this agentless back-up does not work.
  • 0 over 6 years ago
    Sounds like the quiesced snapshot failed in VMware. If you go into vSphere and take a non memory, non-quiesced snapshot does that complete for you? If it does, delete it and then try taking a quiesced, non-memory snapshot, does that work for you as well? If you'd like, you can have RR take a non-quiesced snapshot by choosing the protected VMware VM on the left under protected machines, and then Settings > vSphere > Allow Quiesced Snapshots. This will only take a snapshot of the .vmdk and not the corresponding Windows VSS snapshot (which is what quiescing does) so you'll only be backing up what as been committed to the .vmdk up to that point.
  • 0 over 6 years ago
    reinstalled vmware tools, tried both snapshots, both work, consolidated them. checked with RR. seems to be working now.
    i noticed that VMWare snapshot provider was missing, when you pointed out the thing about Quiesced snapshots.
    as it sent me to this page: kb.vmware.com/.../search.do
  • 0 over 6 years ago
    Yup - that would do it. Makes sense as once you switch to agent-less the catalyst behind it snapping and/or not snapping is VMware/VMware Tools, that stuff.