Agent Pairing Failed Exception with windows server 2016 server

Hi,

i'm trying to protect a windows server 2016 machines, but the deploying failed with this error: Agent Pairing Failed Exception with windows server 2016 server.

my AppAssure version is: V5.2.2.53366.

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  • after check the "About" section i found the core version is:

    APPASSURE 5

    COREVERSION: 5.4.2.319

    i tried to create a service request, but it ask me for the "License Number".

    the previous Sysadmin doesn't give it to me, if there is any methode to recover the license key

    this is a print screen of the appassure activation status:

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