• State Not Answered
  • Replies 3 replies
  • Subscribers 27 subscribers
  • Views 3302 views
  • Users 0 members are here
Options
Related

Can Rapid Recovery backup machines over a VPN connection?

thill
over 3 years ago

We are allowing workers to stay home for weeks or months now. I am not getting backups while the users are on a VPN connection from their home to our office. Is this even possible? And if it is, can you suggest things that may be preventing successful backups?

Parents
  • 0 over 3 years ago

    is definitely right. You have to treat the VPN as if it is any other network and make sure all the ports are open for the core to contact the agent that's on VPN. Usually by default VPN's don't allow unsolicited communication from the prod network to the VPN network. So definitely start with checking the routing and the ports. For agent based backup you specifically need 8006 for communication and 8009 for data transfer (https://support.quest.com/kb/119905/default-ports-used-by-appassure-and-rapid-recovery).

    The other piece is DNS. I assume you have the machines protected via their hostname. When they connect to the VPN is their DNS entry being updated and is the core then able to ping that machine via hostname? If DNS isn't updating dynamically then the core won't ever be able to connect to the machines because it can't ever locate them.

Reply
  • 0 over 3 years ago

    is definitely right. You have to treat the VPN as if it is any other network and make sure all the ports are open for the core to contact the agent that's on VPN. Usually by default VPN's don't allow unsolicited communication from the prod network to the VPN network. So definitely start with checking the routing and the ports. For agent based backup you specifically need 8006 for communication and 8009 for data transfer (https://support.quest.com/kb/119905/default-ports-used-by-appassure-and-rapid-recovery).

    The other piece is DNS. I assume you have the machines protected via their hostname. When they connect to the VPN is their DNS entry being updated and is the core then able to ping that machine via hostname? If DNS isn't updating dynamically then the core won't ever be able to connect to the machines because it can't ever locate them.

Children