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Wrong machine information format using Deploy Agent Software Wizard

jasonfriedley
over 1 year ago

I am attempting to update the agent software installed in our organization using the Deploy Agent Software Wizard.  After the machines are successfully looked up and selected from the AD lookup a warning is generated for each machine stating:

"Wrong machine information format. Specify it in format "hostname::username::password::port::sshport" where port and sshport are optional with default values of 8006 and 22 respectively"

All machines are available and green on the core.  Originally these agents were installed manually.  

If I select a manual deployment I can verify the machine successfully using the format hostname::domain\username::password IE leaving the optional params out.  The error only occurs using the AD deployment.

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  • +1 over 1 year ago

    I recommend you use the "Local core" option, that one works for me every time. Give it a try.

  • 0 over 1 year ago in reply to Victor.Portillo

    For this method I received:

    Failed to connect to remote machine using provided credentials. This can be caused by one of the following:

    - Destination host name is incorrect or host is offline.
- Destination host is behind firewall or similar protection software, that prevents connection
- If you are trying to connect to Windows machine
    - WMI service is not started or blocked by firewall
- If you are trying to connect to Linux machine
    - SSH service is not started or blocked by firewall
    - Provided SSH port is incorrect
    Endpoint is greenlit on the core
    Restarted WMI
    Disabled windows firewall
    Disabled antivirus and retested with the same result
    Do you know how to discover what credentials this method is using?
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  • 0 over 1 year ago in reply to Victor.Portillo

    For this method I received:

    Failed to connect to remote machine using provided credentials. This can be caused by one of the following:

    - Destination host name is incorrect or host is offline.
- Destination host is behind firewall or similar protection software, that prevents connection
- If you are trying to connect to Windows machine
    - WMI service is not started or blocked by firewall
- If you are trying to connect to Linux machine
    - SSH service is not started or blocked by firewall
    - Provided SSH port is incorrect
    Endpoint is greenlit on the core
    Restarted WMI
    Disabled windows firewall
    Disabled antivirus and retested with the same result
    Do you know how to discover what credentials this method is using?
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