Spotlight Connection Errors

For the past week.  Overnight at about 00:00 - 01:00 at a certain time Spotlight throws up many errors when trying to connect to the monitored servers, errors such as:

Cannot connect to SQL Server instance '########' : A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The specified network name is no longer available.) : The specified network name is no longer available [64] (requires acknowledgement)    

and

Cannot connect to SQL Server instance '########' : A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) : An existing connection was forcibly closed by the remote host

Also many of the diagnostic queries timeout with a WMI timeout error.

There has been no changes to the diagnostic server or monitored servers and I think the error may be related to Networks or Security but am unsure what these errors relate exactly and so what to say to the team who I would have to forward this onto.

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  • Hi Gary,

    It sounds like a network latency or interrupt between the Diagnostic Server and monitored servers during the time period. Tip: Use the Advanced Options settings of Connection Properties window of the connection to increase the number of connection retries and timeout period.

    General information about this type of error can also be found in KB Article 28110.

    Hope it works out for you.

    Gita
    Spotlight Support Team

Reply
  • Hi Gary,

    It sounds like a network latency or interrupt between the Diagnostic Server and monitored servers during the time period. Tip: Use the Advanced Options settings of Connection Properties window of the connection to increase the number of connection retries and timeout period.

    General information about this type of error can also be found in KB Article 28110.

    Hope it works out for you.

    Gita
    Spotlight Support Team

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