Add two new Job Classes to the Job Class drop down in the Job Defintion form.
The first, Lock all unlocked objects - This job would lock all objects on an open CSR that had unlocked objects. This typically happens when objects are added to a CSR and...
Previous to 5.8, when creating a CSR, the user was required to choose from the people assigned to the queue that is in place for the first step in the workflow. There was no default user assigned. Apparently in 5.8, Stat was "enhanced" to automatically...