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Stat Client "Approval List" Email Tab Grayed Out (Used Stat Web Client To Resolve)

thomas shaw
over 2 years ago

Had a situation with the Stat client "Approval List" Email Tab grayed out with a CSR that satisfied all of the required tasks/transfer rules.
Struggled for a few hours but was able to resolve using the Stat Web Client went back to the Stat Client to generate the email and within a few minutes received the Approval Emails.

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  • over 2 years ago

    Any Email outbound/Inbound activities are performed by the SCA (Web Client), so that is another option you have to overcome this kind of scenario. To trigger the email, the CSR should be closed having it a sort of locking, so the request can be sent to the SCA. Closing the CSR or Re-cached Code from the Tools menu should also solve the issue.

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  • over 2 years ago

    Any Email outbound/Inbound activities are performed by the SCA (Web Client), so that is another option you have to overcome this kind of scenario. To trigger the email, the CSR should be closed having it a sort of locking, so the request can be sent to the SCA. Closing the CSR or Re-cached Code from the Tools menu should also solve the issue.

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