Erwin window not displaying correctly

Hi, my Erwin is behaving differently. I do not see Attributes listed when I select 'Attributes Properties'.

I only see empty space in attributes place.

we are using Workgroup edition 2020 R2 SP1 edition on Windows 10.

I tried this below solution but still no luck.

https://support.quest.com/kb/e212868/erwin-menus-and-icons-overlapping

and also tried to change Windows display settings, still no luck.

any help is appreciated.

Thank you!

  • This is only happening for Snowflake target db.

    If I switch/choose different db, no issues.

  • Solution:

    The name is truncated due to a limitation with Windows. The Windows API returns the legacy user name that is limited to 20 characters. If the length of a user name exceeds 20 characters, for example, "US\Magdalena.Chalamalasetti", the name is displayed as "US\Magdalena.Chalamas" in the Connect to Mart dialog.

    You can resolve this in one of the following ways:

    Type the first 20 characters of the user name when you add the user as a Windows User, in the Mart Administrator. For example, instead of typing "US\Magdalena.Chalamalasetti", type "US\Magdalena.Chalamalas".
    Use a Windows Group instead of the user's domain name. Using your Windows domain controller software, add the user to a Windows Group, and then add the group as a User Group in the Mart Administrator.

    Regards,

    Rachel Gomez