• State Suggested Answer
  • Replies 5 replies
  • Answers 3 answers
  • Subscribers 19 subscribers
  • Views 6919 views
  • Users 0 members are here
Options
Related

Restoring Archives to Mailboxes

noc_87074
over 3 years ago

Greetings,

my company needs to restore several Quest archives into the originating mailboxes while keeping the folder structure, or exporting them into a .pst.

Through searches within this forum i found the recovery manager for exchange which will suit our needs.

Installation was successful with some issues which we solved.

Unfortunately the program wont start with the error "either there is no default mail client or the current mail client cannot fulfill the messaging request etc."

Outlook is installed an also the default program for Email.

My question: Is there a step-by-step-guide on how to correctly install the recovery manager, especially where? Maybe i made a mistake here.

We are still using Quest Archive Manager 4.8, is this a "showstopper"?

I wanted to open a supportticket, which is not possible at the moment due to unknown error.

Parents
  • 0 over 3 years ago

    To restore Archived data from Archive Manager to the original source mailbox in Exchange you need to run the Exchange Utility, this is run on the Archive Manager server, the EXE can be found in the Program Files (x86) folder where Archive Manager is installed.

    To run the Exchange Utility you must be logged onto the server as the ESM account, the authenticated user credentials with the Exchange Utility must ba an Archive Manager Admin Account.

    Using Recovery Manager with this version of Archive Manager will not provide the required results, if you have stubbed messages these are not updated in the exchange mailbox.

    I would also recommend that you contact your account manager to to engage with PSO to upgrade Archive Manager to latest release to ensure you are on a supported verion of Archive Manager.

    Dave

    PSO EMEA Region

Reply
  • 0 over 3 years ago

    To restore Archived data from Archive Manager to the original source mailbox in Exchange you need to run the Exchange Utility, this is run on the Archive Manager server, the EXE can be found in the Program Files (x86) folder where Archive Manager is installed.

    To run the Exchange Utility you must be logged onto the server as the ESM account, the authenticated user credentials with the Exchange Utility must ba an Archive Manager Admin Account.

    Using Recovery Manager with this version of Archive Manager will not provide the required results, if you have stubbed messages these are not updated in the exchange mailbox.

    I would also recommend that you contact your account manager to to engage with PSO to upgrade Archive Manager to latest release to ensure you are on a supported verion of Archive Manager.

    Dave

    PSO EMEA Region

Children
No Data