post Installation issues

I have installed Archive Manager 5.7 on Windows server 2016 64 bit. I see lots of RAM getting used on the system (80% most of the time). I have few questions

1. How to verify whether bit version of Archive Manager installed is 32 or 64 bit

2. Can i install a 32 bit Archive Manager 5.7 on Windows server 2016 64 bit? even if it gets installed, will it work?

3. What version of IFilter i need to install for AM 5.7 32 bit with Outlook O365 Pro-Plus 32 bit

4. Will adobe 64 bit Ifilter work with 32 bit AM 5.7 even if Adobe Reader i installed is 32 bit

I have gone though the article to install AM 5.7 but there is no specific mention about bit version of OS in pre-requisites.

I've completed the installation (i actually migrated the AM 5.7 from a physical machine on windows server 2008 to a Virtual Machine running Windows server 2016 64 bit OS). I wasn;t able to involve the experts from AM even though i have proper license of the software. I am getting few errors in Data loader logs

13:46:18 DEBUG: END WalkJournalMessage() - result -2147467259
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Insert()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Insert() - result 0
13:46:18 DEBUG: BEGIN BLFAILEDMESSAGE::Next()
13:46:18 DEBUG: END BLFAILEDMESSAGE::Next() - result 0
13:46:18 DEBUG: calling GetProps for property 0E1B000B
13:46:18 DEBUG: BEGIN WalkJournalMessage(Re: [Tc] PLMXML_export item and all revisions) in folder 'Inbox'
13:46:18 ERROR: Unable to get message checksums:
13:46:18 IEmailPart2.get_PurportedCheckSum
13:46:18 Error 0x80070057

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  • It's a bit late but I will add an answer.

    1. There is only one installation of Archive Manager (there isn't a 32-bit and 64-bit version).

    2. Yes

    3. The iFilter as recommended in the release notes for 5.7 which is PDF Filter 64 11.0.01. Even though Archive Manager is a 32-bit installation, I believe the FTI part may be 64-bit or at least will work with Adobe IFilter 64.

    4. You should have one or the other installed on the AM server, not both.

    Quest Support do not offer services for free. They will offer Professional Services though.

Reply
  • It's a bit late but I will add an answer.

    1. There is only one installation of Archive Manager (there isn't a 32-bit and 64-bit version).

    2. Yes

    3. The iFilter as recommended in the release notes for 5.7 which is PDF Filter 64 11.0.01. Even though Archive Manager is a 32-bit installation, I believe the FTI part may be 64-bit or at least will work with Adobe IFilter 64.

    4. You should have one or the other installed on the AM server, not both.

    Quest Support do not offer services for free. They will offer Professional Services though.

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