Meet an employee: Danny Torres - Sr. Tech Support

We are lucky enough to work with a number of extremely talented and passionate people. Some of our coworkers have been here for a number of years and have some great stories to tell. We wanted to use this interview as an introduction to one such individual – Danny Torres. 

How did you originally become interested in technology?

I remember all the way back to Kindergarten. NASA had successfully completed the Mercury rocket phase (one-manned) and was starting the Gemini rocket project (two-manned). For my friends and I, these astronauts were our rock stars and I wanted to be one. I would read and watch anything technological in getting “a man on the moon”. After seeing that mission completed, I have been technologically curious ever since.

What products have you supported over the years?

All of the Toad family products and STAT.

Tell me a story that has happened over your years being in support.

It is always a sense of amusement to me when I call a customer and the problem is no longer happening for the user. The problem just “automagically” disappears for some unknown explanation.  Some insistent users want to know what I did to “fix” it (in this first scenario, which amuses me the most when I did nothing. I simply called the user!); while others are embarrassed and apologetic for wasting my time. In either case, I am happy to inform the user that it was not a problem. We are usually having a good laugh at the end of the call, assuring them they can always contact me should the problem reappear.

Any hobbies?

One of my many hobbies, since I was ten, has been producing films and videos.  In 1980, our first claim to fame was coming in second place in a film festival. It is a very weird sensation seeing your head projected 25-feet high on a movie screen.

What is your super power?

Stacking and organizing items in compartments, (kind of like a real life version of Tetris). I can make the most of a moving van’s payload (or bagging groceries).

It is not a major super power, but it is appreciated when doing a move for friends.

Danny's Technical Side

We've also been fortunate enough to have a number of valuable, and technical, posts written by Danny. Check out his community profile to see a list of all posts he has authored. 

Thank you for reading. We hope you enjoyed reading about Danny as much as we enjoy working with him. 

About the Author
Kris Freedain
After spending 15 years in the support and support operations organizations, I moved to a marketing role. I am currently responsible for the corporate channel messaging as well as technical content marketing...