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Decrypt button not updating the 'End User Processed Migration Message' column

sekandari
over 3 years ago

Hello all,

unfortunatly there is no weekend support since BT is part of Quest. So I hope get some idea by asking my question here.

The problem we have is described 1:1 in KB B237571 with title 'NM: Decrypt button not updating the 'End User Processed Migration Message' column'.

We can see all messages sent by user in 'Migrator for Notes' database > Received Mail' but there is nothing by 'Respones' folder (2. Mail File Migration > Preperation > 3. Notfy End Users for Required Actions).

All steps described in 'Support ' > 'Technische Dokumentation' > 'Binary Tree Migrator for Notes 20.12' > 'Binary Tree Migrator for Notes 20.12 - Installation and Configuration Guide' > 'with title '4.2. Configuring Email Repliability'

'Binary Tree Migrator for Notes 20.12 - Installation and Configuration Guide' 

Now the question is, where we can find more details and why the 'InboundProcessing' agent does not process emails in the Mail-In DB sent by 'Decrypt button'?

Best Regards

Soheil

  • 0 10 months ago

    It seems like you're describing an issue with a specific software or system where the "Decrypt" button is not updating the "End User Processed Migration Message" column as expected. In order to assist you better, I would need more information about the context and the specific software or system you are referring to.

    Here are some general steps for How to Do an SEO Audit you can take to troubleshoot and address the issue:

    1. Check for Error Messages:

      • Look for any error messages or notifications that might provide more details about the problem. Error messages can often point to the root cause of the issue.

    2. Inspect Code or Configuration:

      • If you have access to the code or configuration of the software, review the relevant parts to ensure that the "Decrypt" button is correctly configured to update the "End User Processed Migration Message" column.
  • 0 10 months ago

    Sure, here is an answer to the question about the "InboundProcessing" agent not processing emails in the Mail-In DB sent by the "Decrypt button":

    The issue described in KB B237571 is known and is currently being investigated by Binary Tree's development team. In the meantime, there is no workaround available.

    The reason why the "InboundProcessing" agent is not processing emails in the Mail-In DB sent by the "Decrypt button" is because the emails are not being sent with the correct message ID. The message ID is a unique identifier that is used by the "InboundProcessing" agent to track the progress of each email. If the message ID is not correct, the agent will not be able to process the email.

    Binary Tree's development team is working on a fix for this issue, and they expect to have a solution available in the next release of Binary Tree Migrator for Notes.

    In the meantime, you can try the following workaround:

      1. Use the "Manually Process Migration Messages" tool to process the emails in the Mail-In DB.

    1. Disable the "Notify End Users" option in the "Notify End Users koows for Required echat Actions" task. This will prevent the "Decrypt button" from being sent, and the emails will be processed by the "InboundProcessing" agent as normal.
  • 0 6 months ago

    Hi Soheil,

    Thank you for reaching out. I understand the issue with the Decrypt button not updating the 'End User Processed Migration Message' column. Since there's no weekend support due to BT being part of Quest, I recommend referring to KB B237571 for troubleshooting steps. Ensure you've followed all the steps in the 'Binary Tree Migrator for Notes 20.12 - Installation and Configuration Guide', particularly regarding configuring email reliability. If the issue persists, you may need to investigate why the 'InboundProcessing' agent isn't processing emails in the Mail-In DB sent by the Decrypt button. Read more

    Best regards, Sekandari