unfortunatly there is no weekend support since BT is part of Quest. So I hope get some idea by asking my question here.
The problem we have is described 1:1 in KB B237571 with title 'NM: Decrypt button not updating the 'End User Processed Migration Message' column'.
We can see all messages sent by user in 'Migrator for Notes' database > Received Mail' but there is nothing by 'Respones' folder (2. Mail File Migration > Preperation > 3. Notfy End Users for Required Actions).
All steps described in 'Support ' > 'Technische Dokumentation' > 'Binary Tree Migrator for Notes 20.12' > 'Binary Tree Migrator for Notes 20.12 - Installation and Configuration Guide' > 'with title '4.2. Configuring Email Repliability'
'Binary Tree Migrator for Notes 20.12 - Installation and Configuration Guide'
Now the question is, where we can find more details and why the 'InboundProcessing' agent does not process emails in the Mail-In DB sent by 'Decrypt button'?