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Certain newer model HP Drivers require admin credentials and UAC acceptance.

We've done some PC and printer refreshes and noticed that the first time logging into a system sometimes the Printer element correctly attaches the printer but the HP Universal Print Driver will halt the login process until a user clicks through the UAC prompt and then has an IT administrator enter administrative credentials for the driver to install.

This only happens one time on a brand new PC just to get the driver installed.  I guess the workaround would be that an IT admin install these drivers before issuing the PC to the end users.  But is this something people just deal with, or is it an HP thing?

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  • We have run into a similar problem. While a person logging in does not get a UAC prompt, The HP Universal drivers have some kind of delay or timeout that prevents quick installation. We typically see 2 minute and many times get 10 minute logins, we call them the "black screen of death" (a completely black screen that eventually goes away.) A check of the log always shows the printer mapping as the delay. Unfortunately our model is shared computers so on any given day most students will log into a laptop for the first time (with predictable results.)

    We have put quite a bit of effort into trying to come up with a solution without success. We are currently looking at abandoning the universal drivers and going back to individual ones for each printer model. It will be a nightmare (we have over 150 printer rules) but the hope is that they will install better, or at least limit the impact if a single driver still causes the problem.
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  • We have run into a similar problem. While a person logging in does not get a UAC prompt, The HP Universal drivers have some kind of delay or timeout that prevents quick installation. We typically see 2 minute and many times get 10 minute logins, we call them the "black screen of death" (a completely black screen that eventually goes away.) A check of the log always shows the printer mapping as the delay. Unfortunately our model is shared computers so on any given day most students will log into a laptop for the first time (with predictable results.)

    We have put quite a bit of effort into trying to come up with a solution without success. We are currently looking at abandoning the universal drivers and going back to individual ones for each printer model. It will be a nightmare (we have over 150 printer rules) but the hope is that they will install better, or at least limit the impact if a single driver still causes the problem.
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