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Certain newer model HP Drivers require admin credentials and UAC acceptance.

We've done some PC and printer refreshes and noticed that the first time logging into a system sometimes the Printer element correctly attaches the printer but the HP Universal Print Driver will halt the login process until a user clicks through the UAC prompt and then has an IT administrator enter administrative credentials for the driver to install.

This only happens one time on a brand new PC just to get the driver installed.  I guess the workaround would be that an IT admin install these drivers before issuing the PC to the end users.  But is this something people just deal with, or is it an HP thing?

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  • Hello sauerk,

    butlerm is correct, Universal Drivers, because they are a one size fits all solution usually have more issues than drivers built specifically for a printer. However, this specific issue you are seeing with the UAC prompts may be an issue with Point and Print restrictions. Are you receiving a popup asking the user “Do you trust this printer?”

    A security update was added to Windows that resolves vulnerabilities with the print spooler components. Because of this security update new restrictions have been placed on how printer drivers are installed. We changed the way Desktop Authority maps printers in Version 9.0 and above so that we can account for the possible issues that this security update would cause.

    • If you are not on a current version then you can download the current version of Desktop Authority here.
    • If you are on the current version of Desktop Authority and there is still an issue then try adding the Print Server to a list of "Approved Servers". 
      More information on this Group Policy can be found at:
      How to use Group Policy settings to control printers in Active Directory - "Package Point and print - Approved servers"



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  • Hello sauerk,

    butlerm is correct, Universal Drivers, because they are a one size fits all solution usually have more issues than drivers built specifically for a printer. However, this specific issue you are seeing with the UAC prompts may be an issue with Point and Print restrictions. Are you receiving a popup asking the user “Do you trust this printer?”

    A security update was added to Windows that resolves vulnerabilities with the print spooler components. Because of this security update new restrictions have been placed on how printer drivers are installed. We changed the way Desktop Authority maps printers in Version 9.0 and above so that we can account for the possible issues that this security update would cause.

    • If you are not on a current version then you can download the current version of Desktop Authority here.
    • If you are on the current version of Desktop Authority and there is still an issue then try adding the Print Server to a list of "Approved Servers". 
      More information on this Group Policy can be found at:
      How to use Group Policy settings to control printers in Active Directory - "Package Point and print - Approved servers"



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