Desktop Authority - MS Outlook Settings - Office 2019

Hello,

we are using Desktop Authority Version 10.1.0.976 and we deploy signatures for outlook for our company.

Now we are switching clients one by one from Windows 7 - Office 2010 to Windows 10 - Office 2019

But some things will not be deployed

I run diag and i think this is the problem


14:31:24 Processing Mail Profile elements [1/1] 14:31:24 Notice: Outlook mail profiles will not be created or modified because Outlook is not installed!

Any ideas ?
Thank you
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  • Seems like KACE Desktop Authority is not detecting Outlook for some unknown reason and returns the message KACE Desktop Authority is recording in the sltrace.htm.

    In order to review this issue, I recommend you open a support request since we will need to collect the KACE Desktop Authority logs and the machine information for our review and see if we can reproduce the issue in our labs. 

    Thank you