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Email attachment icon disappears when an archived email is opened and closed. The attachment is still there when you reopen however the outlook client doesn't show the attachment icon in the email list. Macro is turned on. Any ideas?

rchike
over 6 years ago
Email attachment icon disappears when an archived email is opened and closed. The attachment is still there when you reopen however the outlook client doesn't show the attachment icon in the email list. Macro is turned on. Any ideas?
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  • over 6 years ago

    Hi Rebecca,

     

    If the issue persists after performing the provided recommendations, I suggest that you submit a case so an engineer can perform further investigation as to what's causing it to happen. It may help if you'll keep the following files handy:

     

    • Latest ExchangePAM synchronization log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log
    • Latest job schedule log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\Protocols
    • Latest Archive status log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\ArchiveStatus

     

     

    Regards,

    Cyrus

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  • over 6 years ago

    Hi Rebecca,

     

    If the issue persists after performing the provided recommendations, I suggest that you submit a case so an engineer can perform further investigation as to what's causing it to happen. It may help if you'll keep the following files handy:

     

    • Latest ExchangePAM synchronization log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log
    • Latest job schedule log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\Protocols
    • Latest Archive status log/s in C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\ArchiveStatus

     

     

    Regards,

    Cyrus

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