Installing Metalogix Archive Mgr for Windows File server

We purchased the software about 18 months ago with professional services.  Unfortunately after that we were shutdown due to COVID for many months.  Trying to get Metalogix installed so we can archive our Window servers but are having many difficulties.  We keep getting a failed to connect to selected machine regardless of the file server that we select.  Has anyone come across this before?  We are a windows environment.  Archive Mgr is running on a 2019 server and our file servers are Win 2016.  Support has not been able to help.  Just trying to get the software working.

Thanks in advance.

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