In reference of ticket 02111899, there's still one user that cannot access archived emails
Antonio... you let the case expire on May 22 - you can reply to the last email from Support to reopen it. Remember to add as much information as possible, including logs, etc.
Also, the forum users don't have access to the support tickets, so they can't help just from a ticket number. If you need help from the forum, you need to be more explicit in what you need, how you ask, etc.