Your help is needed for the following issue.
my controlpoint online application no longer populates with site collections. we've recently updated our admin passwords. xcAdmin log attached
for note:
spfarm_prod = global admin acct
spfarm_stage = app pool service acct
Thank you for assistance,
Eric Robinson
Hi Eric here is the response form my colleague Paul McNally
Hello Eric,
The ControlPoint Online console may still be trying to open these sites under the context of the old admin account's password, and may be throwing access errors blocking us from displaying those sites. Can you take the below steps to update the admin account within ControlPoint Online?
1) Navigate to the server where you originally installed the On-Prem components for the application.
2) Navigate to <C:\Program Files\Metalogix\ControlPoint Online\AxcelerFeature>, and run the xcClient.exe application as an administrator.
3) If the identity of the service account hasn't changed, click "Changed or Renewed the Terms of your ControlPoint License", then click "Record License Info".
4) This should take you to an .aspx page requesting the ID and password of the service account. Enter the new password here, and click "Configure".
There's also an additional log file specific to ControlPoint Online at <C:\Program Files\Metalogix\Controlpoint Online\Layouts\Axceler\log>, separate from the one you originally attached. If you're still seeing issues, please send that log to me directly and I can look for any other issues that might be blocking us.
Thank You,
Paul McNally
Hi Eric here is the response form my colleague Paul McNally
Hello Eric,
The ControlPoint Online console may still be trying to open these sites under the context of the old admin account's password, and may be throwing access errors blocking us from displaying those sites. Can you take the below steps to update the admin account within ControlPoint Online?
1) Navigate to the server where you originally installed the On-Prem components for the application.
2) Navigate to <C:\Program Files\Metalogix\ControlPoint Online\AxcelerFeature>, and run the xcClient.exe application as an administrator.
3) If the identity of the service account hasn't changed, click "Changed or Renewed the Terms of your ControlPoint License", then click "Record License Info".
4) This should take you to an .aspx page requesting the ID and password of the service account. Enter the new password here, and click "Configure".
There's also an additional log file specific to ControlPoint Online at <C:\Program Files\Metalogix\Controlpoint Online\Layouts\Axceler\log>, separate from the one you originally attached. If you're still seeing issues, please send that log to me directly and I can look for any other issues that might be blocking us.
Thank You,
Paul McNally
