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We have an issue where our CP online site permission reports are coming back blank with no info - reports/xmls attached. Thank you for you assistance

We have an issue where our CP online site permission reports are coming back blank with no info - reports/xmls attached. Thank you for you assistance
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  • Hi Eric,

     

    ControlPoint Permissions report are pulled out directly from the SharePoint environment, unless they have been configured to use cached data. Please refer to the link below for additional information:

     

    Cached vs Real-Time reports

    www.metalogix.com/.../Using_ControlPoint_effectively_in_a_large_SharePoint_farm.pdf

     

    If the "Use cached data" option is not checked when running the report and it does not display any data, I suggest you to perform the following steps to troubleshoot the issue:

     

    1. Generate a SharePoint Permissions report using the same account running the ControlPoint Permissions report. Below are some articles you may refer to for instructions:

     

    SharePoint Permissions Report - All user permissions from Web App to Item level

    gallery.technet.microsoft.com/.../SharePoint-Permissions-f42ea9db

     

    SharePoint: User Permissions detail report for a Web Application

    gallery.technet.microsoft.com/.../SharePoint-Access-Report-ac5e8235

     

    Still not getting any data on the SharePoint Permissions report indicates that it is likely an environmental issue. Otherwise, please refer to the next step.

     

    2. Run the ControlPoint Permission report using the ControlPoint service account to check if it's a permission-related issue.

     

    3. Check the xcAdmin.log for any error.

     

    I hope this helps.

     

     

    Regards,

    Cyrus

Reply
  • Hi Eric,

     

    ControlPoint Permissions report are pulled out directly from the SharePoint environment, unless they have been configured to use cached data. Please refer to the link below for additional information:

     

    Cached vs Real-Time reports

    www.metalogix.com/.../Using_ControlPoint_effectively_in_a_large_SharePoint_farm.pdf

     

    If the "Use cached data" option is not checked when running the report and it does not display any data, I suggest you to perform the following steps to troubleshoot the issue:

     

    1. Generate a SharePoint Permissions report using the same account running the ControlPoint Permissions report. Below are some articles you may refer to for instructions:

     

    SharePoint Permissions Report - All user permissions from Web App to Item level

    gallery.technet.microsoft.com/.../SharePoint-Permissions-f42ea9db

     

    SharePoint: User Permissions detail report for a Web Application

    gallery.technet.microsoft.com/.../SharePoint-Access-Report-ac5e8235

     

    Still not getting any data on the SharePoint Permissions report indicates that it is likely an environmental issue. Otherwise, please refer to the next step.

     

    2. Run the ControlPoint Permission report using the ControlPoint service account to check if it's a permission-related issue.

     

    3. Check the xcAdmin.log for any error.

     

    I hope this helps.

     

     

    Regards,

    Cyrus

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