Coex: Users in outlook add room as participant - invitation does not arrive in resource database in Domino

Hello Anja,

Thank you for posting to the Coexistence Manager for Notes (CMN) forum. I understand you have questions about booking a Notes room from Outlook.

Coexistence Manager for Notes (CMN) is able to support scenarios where resource booking requests need to be approved by Notes resource owners. The Notes resource owners should be notified of the booking request.

If the resource booking requests are not showing up in the Notes "resource.nsf" file, then perhaps there are issues with the CMN Mail Connector "Resource Mapping" file. This functionality also requires that the Notes resources have an Internet Address defined in the "resource.nsf" file.

Here are a few related KB articles:

support.quest.com/.../unable-to-book-domino-rooms-and-resources-from-exchange-72623

support.quest.com/.../we-cannot-book-resource-from-exchange-to-domino-186592

support.quest.com/.../how-to-use-the-import-from-mne-feature-of-the-cmn-mail-connector-to-import-the-resource-mapping-file-from-mne-110976

Please let me know if you have any additional questions or need any additional clarification.

Regards,

Trevor Taegder
Senior Technical Support Engineer
Quest | Support

Hi, the resources have an smtp address and that is the one which is used in outlook. We invite the room as participant to have free/busy, we also invite as room. The invitation arrives in the resource database but it is not processed. We noticed it has the format notice instead of invitation.

We also ran the repair tools, no improvement.

In the log we find the following (names are xxed)

[2778303:000021-00007F35DD7EB700] 28.04.2021 17:20:17   SMTP Server: quest-cmn01.xxx.com (192.168.198.52) disconnected. 1 message[s] received

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18.07 [C&S]> ERROR | Release 11.0.1FP3 | csauto.cpp(452) : Invalid or nonexistent document (0x227)

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18   Router: Error autoprocessing message 9D5B445B to Raum A 337/Berlin: Invalid or nonexistent document

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18   Router: Message 00544178, 9D5B445B delivered to Raum A 337/Berlin from xxx@xx.com Size: 13K Time: 00:00:00 Hop Count: 1

Hi, the resources have an smtp address and that is the one which is used in outlook. We invite the room as participant to have free/busy, we also invite as room. The invitation arrives in the resource database but it is not processed. We noticed it has the format notice instead of invitation.

We also ran the repair tools, no improvement.

In the log we find the following (names are xxed)

[2778303:000021-00007F35DD7EB700] 28.04.2021 17:20:17   SMTP Server: quest-cmn01.xxx.com (192.168.198.52) disconnected. 1 message[s] received

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18.07 [C&S]> ERROR | Release 11.0.1FP3 | csauto.cpp(452) : Invalid or nonexistent document (0x227)

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18   Router: Error autoprocessing message 9D5B445B to Raum A 337/Berlin: Invalid or nonexistent document

[2778237:000037-00007F43E0862700] 28.04.2021 17:20:18   Router: Message 00544178, 9D5B445B delivered to Raum A 337/Berlin from xxx@xx.com Size: 13K Time: 00:00:00 Hop Count: 1

Hi, the CMN Mail Connector configuration includes a "Resource Mapping" file - did you list the resource there?

Hello Anja,

Thanks for the reply. It sounds like we are going to need to investigate this issue in greater depth than is available via this community forum. We would suggest creating a Service Request so that a Quest Support Engineer can investigate this issue with you. You can create a new Service Request using this link.

Regards,

Trevor Taegder
Senior Technical Support Engineer
Quest | Support

Hi, I did a while ago already but am stuck with the SR. SR Number:4880923

Hello Anja,

Thanks for the update. I have reached out to the Support Engineer you are working with for Service Request 4880923 and requested some additional information be gathered. We will review this requested information and let you know what we find as soon as possible.

Regards,

Trevor Taegder
Senior Technical Support Engineer
Quest | Support

Hi anja beckmann  and Trevor Taegder , I don't suppose you could shed any light on what was done to resolve this? We appear to be getting a very similar message in our log.

 chuck babcock  , not sure if this may help us?

Hello rich jones ,

Typically, this type of issue is caused by the Resource Mapping file that is configured in the Coexistence Management Console | Mail Connector. The SMTP address defined in the resource mapping should match the "targetaddress" or "ExternalEmailAddress" of the Exchange/Office 365 contact that represents the Domino room or resource. Even when the resource mapping file is setup correctly, in the Domino Console, you will still see the first email come in to book the Domino room and fail, then the CMN Mail Connector will then automatically generate a second follow-up email that should book the room successfully. 

If you continue to experience issues booking Domino rooms and resources with CMN, then you may want to create a Service Request, as each environment is unique and may require a unique configuration. You can create a Service Request using this link.

Regards,

Trevor Taegder
Senior Technical Support Engineer
Quest | Support

It was indeed the resource mapping file. After we had fixed it everything worked fine.