No custom domain when migrating an account

Hello, we are trying to migrate an account and would like to use a custom domain as target address and not the onmicrosoft.com. The custom domain exists in the target tenant and it is written that we must do a discovery task to get the domains but it never appears and the discory task is for the source domain (accounts).

What am I doing wrong?

Jean-Marc

  • Hello Jean-Marc,

     

    Thanks for posting to the On Demand forum. I understand you would like to set a custom primary email address for users in the target tenant. This option is available during the Account migration wizard. Are you migrating the target accounts with On Demand Migration (ODM), or are you mapping/matching to an existing target account?

     

    Regards,

     

    Trevor Taegder

    Senior Technical Support Engineer

    Quest | Support

  • We try to migrate the account via ODM but I found this article :Vanity Domain Names Missing (287430) (quest.com)

    And it is true that the desitnation domain is accessible via ADFS so could it be the reason of the issue.

  • Hello Jean-Marc,

    Thanks for the update. Yes, the KB article you found is correct. ODM is unable to manage federated domains in Office 365. In this case there are two options:

    1.) Create the accounts manually in the target Office 365 tenant using the desired domain and use the Match or map from file feature in ODM to match the source accounts to the target accounts.

    2.) In the account migration wizard, select a domain that ODM is able to display/manage. Then, after the migration project is complete, then you can change the UPN and/or primary SMTP address to the desired value.

    Regards, 

    Trevor Taegder
    Senior Technical Support Engineer
    Quest | Support