As healthcare IT grows in complexity and cost, smart organizations look for better tools for systems management.
Canadian provider Trillium Health Partners runs systems supporting 4,700 users — everyone from heart surgeons and radiologists to hospital lawyers and administrators. Providing performance and uptime in a diverse environment of devices, applications and vendors kept the company’s IT team focused on efficient desktop management.
Streamlining Desktop Management
Trillium Health Partners was using a combination of Microsoft Systems Management Server, Microsoft System Center Configuration Manager and manual, desk-side support to deploy patches, but found that it took up too much IT staff time and required specific skill sets. To streamline desktop management, the company started looking for new patch management software and selected the Dell KACE K1000 Systems Management Appliance and the Dell KACE K2000 Systems Deployment Appliance.
Once they had pushed the Dell KACE agent out to 5,800 desktop endpoints, IT was immediately able to discover the network and see all its PCs and the software installed on them, a process that would otherwise have taken months. With a clear view of all software running on its desktops, IT is doing several things more efficiently:
That kind of comprehensive systems management helped Trillium Health Partners check a lot of boxes quickly. Read our paper, Realizing the Return on Healthcare IT Investment, to find out more about reducing the complexity and cost of endpoint protection, remote administration and systems management tools in your healthcare environment.