Extending Application Performance Monitoring Beyond the Five Dimensions of APM

Gartner has recently released its third rendition of the Magic Quadrant for Application Performance Monitoring (APM)[i] and Quest Software is pleased to be in the Leaders quadrant with our APM solution, Foglight®. We believe that since the first release of the Gartner APM Magic Quadrant in 2010, this report has helped put some much needed structure around the definition of APM.

 

This year’s report puts more emphasis on APM products as a best-of-breed tool to be added to the overall availability and performance monitoring portfolio. At Quest Software, our goal is to provide the best possible implementation for the full five dimensions of APM. But in contrast to other vendors in the APM space, we also extend our monitoring reach beyond those dimensions to take advantage of our historic strengths in performance optimization and diagnostics in infrastructure, network, deep java and .NET and user experience. Our Foglight® solution couples APM with deep-dive capabilities used by non APM stakeholders—introducing a level of collaboration and communication not currently available with other APM vendors today. This approach is especially critical to customers that require APM coverage across multiple applications in order to streamline operational processes and cross-silo-team workflows. The Foglight® APM solution makes it possible for IT Operations and Application Development/Support teams to easily identify, collaborate and resolve issues that occur anywhere in the stack – not just the application tier, using the same tool and the same data. This “single version of the truth” approach eliminates the headaches of disparate data, “blame storming” and extended resolution times that are pervasive within our customers’ environments, especially where multiple stakeholders are involved; our customers repeatedly tell us this is why Foglight stands out in the APM competitive crowd.

 

IT organizations vary widely in their culture, requirements and priorities. No organization arrives at an APM implementation in exactly the same way. Foglight provides a unique, flexible performance monitoring platform that enables a modular “buy what you need, integrate what you have” approach. It is exactly this approach that has enabled so many of our customers to develop an APM strategy that best fits their time frame and requirements without the need to rip and replace or acquire redundant capabilities. For example, one of our biggest customers had a large collection of monitoring tools in use but nothing to help them keep their most critical applications running smoothly. They needed an advanced end-to-end APM solution to connect across technology silos, while also filling some critical technology silo gaps around virtualization management and other areas where they did not have sufficient monitoring coverage. At the same time this customer needed to consolidate some existing tools to reduce cost and complexity, while leveraging the best of their existing investments to minimize disruptive “rip and replace” activity. Foglight was selected as the primary monitoring solution for the company’s critical applications—feeding application, end user and business transaction alerts to an overall console for wider consolidation of events and service desk ticket creation activities. In addition, Foglight’s architecture simplified integration with existing legacy monitoring tools for UNIX servers and mainframe platforms where application changes and new deployments are infrequent. The result is a comprehensive monitoring system that enables a level of collaboration across the enterprise that this customer has never experienced before, while controlling costs associated with purchasing new tools, and inefficiencies that result from managing everything as a set of unconnected, best-of-breed solutions.

Taking APM beyond the confined boundaries of just the application and user experience silos is an essential step to comprehensive performance monitoring. Our customers think this is the right approach to Enterprise APM and we do too.

[i] Gartner, Magic Quadrant for Application Performance Monitoring, Jonah Kowell, Will Cappelli, 16 August 2012

 

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