In my last blog, I talked about some of the features and functionality every organization needs from a service desk solution. But there’s also a higher level question to consider: which delivery model is best for your enterprise?
Most organizations are at least somewhat familiar with the on-premises service desk, which comes in both physical and virtual options. But today there is a growing trend toward adopting the software-as-a-service (SaaS) model for a variety of IT needs, and in fact SaaS service desk solutions are available. This blog will help you decide which option is best for your organization.
Benefits of a SaaS-based Service Desk
Benefits of an On-Premises Service Desk (Physical or Virtual)
The Best Options, All in One Place
The Quest KACE K1000 Systems Management Appliance offers a variety of delivery models to meet every organization’s service desk requirements:
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Of course, you also need your service desk to provide all the functionality that both you and your users need. Check out our new whitepaper, “The Ten Key Features You Need in a Service Desk Solution,” to learn how choose a service desk solution that will make your users happy and your IT staff more productive.