End users want what they want: an IT system that is always on and a hero (you) to deliver it. That’s why managing expectations is almost as key to happiness in an IT environment as it is in life. Over 75 percent of SMB customers surveyed say they expect less than one hour of data loss for any outage and nearly 15 percent expect zero data loss.An optimized IT environment can help an organization deal with the real world, in which trade-offs between cost and availability are inevitable. To be sure you’re optimized – and avoid going from hero to zero – IT managers like you need to engage in a little self-assessment and ask three key questions (and post your answers as comments!):
1. How do you manage the gap between users who expect "always on" and the reality of system downtime?
Start by giving senior managers and CXOs the objective data and year-over-year operational improvements they are looking for. Do this by arming yourself with data about the actual cost of downtime for your organization – IDC research says it is $100,000 per hour for a medium-sized enterprise – to show the cost benefit of improved infrastructure. If you are put on hold, there are still technologies to deploy to ensure that IT has all the necessary data secured.
2. How are you overcoming the headache of administrative challenges? – and do you have the right strategy?
Data protection and recovery is the classic triad of people, process, and technology. Assess your organization's data protection “maturity” taking all three into account. Is it relying too much on the heroics of longtime employees? Is it adopting new technologies but failing to ingest them? The next step is a frank self-assessment and review of your own strategy for taking it to the next level. Is technology doing enough? Could you rebalance the triangle with automated solutions and scalable cloud services? In this on-demand webcast, you can listen to real-world success stories from the IT pros discuss proactive strategies that work for them.
3. Why is it important for ALL businesses to modernize their data protection and how do you manage the costs and trade-offs while still keeping up with requirements?
In today’s IT environment, modernizing data protection is becoming a process of continuous improvement. Emerging cloud and virtualization technologies are creating ever more cost-efficient opportunities to protect data in physical, virtual, and cloud environments. The right data protection strategy will not only match technologies with threats, but will layer these techniques in order to adequately address the threat continuum. This kind of “holistic” data protection strategy, in which data protection is aligned with data sensitivity, is the best way to manage costs and trade-offs. It can get you out of firefighting mode so that IT can contribute more to business innovation.
In the end, you can't always get what you want as the song goes, but if you optimize IT to lower costs and increase ROI, you can help end users get what they need.
Where and how do you launch your self-assessment? Here’s a white paper from experts with a data protection maturity framework score sheet for self-assessment; and tips for cracking the toughest backup and recovery challenges.
What are the other key questions you ask yourself? We’re waiting to hear from you: