Keep things moving and secure when you automate your approach.
Think about this – would you feel more comfortable getting on an elevator that is pulled up manually by people or one that relies on a proven, automated control system? For most people, the answer is a no-brainer. You’d prefer the automated elevator, because who really wants to risk free-falling several stories and crashing to the bottom floor?
However, that’s exactly what many organizations are doing when they rely on manual processes to secure and document the application change management process.
How heavy is the load you are shouldering?
It’s not enough anymore to have an application change management process in place that is propped up by people, especially given the ever-changing security, regulatory and compliance mandates many organization’s face. When it comes to managing application change, an automated system can definitely help.
Let’s start by looking at some of the typical security-related change requests you are dealing with:
• Bug fixes to close known vulnerabilities• Updates that fortify the system against detected threats• Access control changes to restrict exposure of sensitive data
And this only represents a small portion of the security heavy lifting you must do. In a live environment, the requests that address potential security concerns probably outweigh any other type based on sheer volume. And because of the sporadic nature of these request types, it’s probably difficult to even know if your system is actually secure. Don’t get stuck between floors.Let’s get back to that elevator. If you felt the elevator car wobble or it got stuck between floors, your confidence in a manual pulley system would plummet. However, with an automated mechanism, you feel far more secure because you have appropriate controls in place to prevent breaks and slippage. That’s what it’s like when you automate change management and tighten your IT controls. When you automate the change management, you’re able to:• Define an approval path and workflow• Enforce access control and ensure the right user has access to the right data for their role• Apply patch impact assessments, schedule updates and deploy patches at designated times• Centrally maintain all this data to generate reports for audits and to demonstrate complianceIt’s time to lighten the load.Basically, automation enables you to do away with processes that depend on spreadsheets, documents, email threads, sticky notes or other manual vehicles. While these manual efforts might seem like an acceptable way to manage change – especially if you are managing changes across multiple applications - just wait to see how it feels when you hit a security wobble. I guarantee that you’ll find yourself enthusiastically getting on that elevator with automated controls.Ride the elevator of change with confidence.Get Part One of our e-book, “Avoid the Common Pitfalls of ERP Change Management,” and learn how to define your application change management process, including best practices for implementation and what to look in an automated solution. Once you secure your ERP system, you’ll begin to see the value in controlling access to your change management functions and how this help you reduce risk.