The Stat Enterprise Console: Go Boldly…

These are the tools of the Stat Application Enterprise Console.

Its V5.6 mission

To explore strange new changes

To seek out new methods and new workflows

To boldly go where no Change Management has gone before

Ok, that was fun!

 

Today, we’ll take a look at what I would consider an under-utilized tool delivered with the Stat product. That tool is the Stat Enterprise Console.

The Stat Enterprise Console gives you instant insight into where your changes are coming from, what department, or application, is causing the most amount of effort and where you may want to focus resources going forward.

 

You can also use the view to quickly determine who should be assigned a newly created CSR so as not to overload a particular Engineer or specific area.

 

To load the Stat Enterprise Console, select the Lightning Bolt Icon on the Stat Tool Bar:

 

When you first load the Enterprise Console, you will see a blank palette as follows:

 

The dropdowns allow you to choose how you want to compare the data across the three different areas and the three different areas can, and do, interact with one another.

 

Data can interact either on a single layer or a two-tiered layer. We’ll look at the single layer method today and we’ll invite the interested to see the Stat User's Guide: Chapter 4, Stat Consoles for information on the two-layer method.

 

There’s really no ‘wrong’ way to use this tool and you certainly cannot ‘break’ anything using this tool because the Enterprise Console is a read-only tool. So, feel free to select different combinations of data to see how the data can, and does, interact with the different areas of your system. You just may surprise yourself.

 

For Example:

Let say we’re getting concerned with the number of CSRs, or changes, that a particular department is creating. We can pull up the specific values relating to things like Application, Departments, our Assigned Users or the Work Queues that they are assigned to.

 

First, we’ll select Applications from the first dropdown list to see what Applications are affecting the most amount of changes system wide.

 

In the second column, I will select the Departments value from the second dropdown menu to determine the overall number of changes being produced compared to other departments.

 

 

In the third column, I will select the Stat Users from the drop down list. This will break out the Engineers that are currently assigned these open CSR’s and show us their specific workload.

 

Let’s focus in on the results a bit more and determine what it’s telling us. Looking at the first column, the Application group ‘HRMS Core’ is creating 60% of all changes within the system.

 

Column two, Departments, shows us that the ‘Time & Labor’ group is at 80% of their allotted capacity. By adding in the third column into the equation, we can further breakdown the ‘Time & Labor’ group’s cases to see their distribution among our Developers.

Setting the Enterprise Console Tolerances:

The number values that are shown under each of the bar graphs are the tolerences. The colors that are displayed by each value for the Users is controlled from the Stat User Maintenance Table.

 

The two columns in particular are:

Warn: The number of items assigned that determine at what number their color will change from Green to Yellow.

Critical: The max number of items assigned before their displayed color will change from Yellow to Red.

 

You set these tolerances on the User Maintenance Window. You get there from the Stat Windows Client:

Maintenance > Security Settings > Stat User Maintenance

 

The Stat Enterprise Console is an excellent resource to quickly see the utilization levels of different areas such as Departments, Stat Users, Work Queues, and Applications. It’s a real-time resource consumption report with instant feedback - and you don’t need to print it. You can combine, or ‘Link’, the information to see further breakdowns of the changes effecting your environment.

 

For additional information on this tool, please see chapter four on the Stat Enterprise Console in the Stat User’s Guide.

 

Respectfully Submitted,

 

 

William R. Hart

Solutions Architect

Quest Software, Inc.

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