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Upgrade

Emte
over 8 years ago

I assume I am missing something. But how does and enterprise level backup software product not support upgrading a linux client from one version to the next. We are trying to go from 5.4.2 to 6 and have to un-install, then backup and restore the agent id, then (I hope) install, recover the agent id ... then ...

And we have to do this for every agent in the environment ...

Honestly, how does this get released?

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  • 0 over 8 years ago

    Hi Emte.

    Your post was conveyed to our development team and we got a comprehensive reply. I took the liberty to organize it:

    * The AppAssure Linux 5.4.2 agent has a bug due to which all settings are removed upon uninstall, thus the need to backup and restore the agent id.  This was fixed in the AppAssure 5.4.3 agent software where there is the option to keep settings when uninstalling it.

    *  Linux packages are organized by name (as opposed to Windows packages  which are organized by GUIDs). The rebranding from AppAssure to RapidRecovery, made impossible a direct upgrade. The workaround was to set the RapidRecovery package as incompatible with the AppAssure one. As such, uninstalling the AppAssure agent is a prerequisite for installing the RapidRecovery agent.

    * Our Dev team suggests to open a case with support so they can provide you with a script that backs up the agent id, uninstalls the 5.4.2 Agent software, installs the 6.0.2 Agent software and applies the agent id.

    Hope that this helps.

Reply
  • 0 over 8 years ago

    Hi Emte.

    Your post was conveyed to our development team and we got a comprehensive reply. I took the liberty to organize it:

    * The AppAssure Linux 5.4.2 agent has a bug due to which all settings are removed upon uninstall, thus the need to backup and restore the agent id.  This was fixed in the AppAssure 5.4.3 agent software where there is the option to keep settings when uninstalling it.

    *  Linux packages are organized by name (as opposed to Windows packages  which are organized by GUIDs). The rebranding from AppAssure to RapidRecovery, made impossible a direct upgrade. The workaround was to set the RapidRecovery package as incompatible with the AppAssure one. As such, uninstalling the AppAssure agent is a prerequisite for installing the RapidRecovery agent.

    * Our Dev team suggests to open a case with support so they can provide you with a script that backs up the agent id, uninstalls the 5.4.2 Agent software, installs the 6.0.2 Agent software and applies the agent id.

    Hope that this helps.

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