• State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 26 subscribers
  • Views 5508 views
  • Users 0 members are here
Options
Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Upgrade

Emte
over 8 years ago

I assume I am missing something. But how does and enterprise level backup software product not support upgrading a linux client from one version to the next. We are trying to go from 5.4.2 to 6 and have to un-install, then backup and restore the agent id, then (I hope) install, recover the agent id ... then ...

And we have to do this for every agent in the environment ...

Honestly, how does this get released?

Parents
  • 0 over 8 years ago

    That helps a lot and I thank you Tudor-P  for your time on this.

    But Dev/ QE should have caught this way before release. The script/ workaround to this issue should have been both thought out in advance and been clearer in the documentation. I read the install guides before upgrading and none even mentioned this issue. The 6 install did not mention this at all and installed without issue or warning. We only dug into it after the client was red after upgrading. We tried to run the log gathering tool and oddly enough, the log gathering tool mentioned that there were 2 installs now. 

    The upgrade itself should mention this and not just in passing, it should have stopped the end customer from even upgrading

    Also the docs are a mess on this. Below are just a few examples.

    1) The TN below mentions "Uninstalling the AppAssure Agent software on Ubuntu systems" in two sections. I assume one is supposed to be the un-install process for 5.4 and the other is for 6.0 but both link to the same 5.4 process. Very confusing as the un-install process is different from 5.4 to 6

    Uninstalling the AppAssure Agent software from a Linux machine

    2) The TN below is titled Upgrading to Rapid Recovery Agent on Ubuntu and is for v6 but never mentions the real process you need to use. It makes it seem like the upgrade is a simple process (as it should be)

    Upgrading to Rapid Recovery Agent on Ubuntu

Reply
  • 0 over 8 years ago

    That helps a lot and I thank you Tudor-P  for your time on this.

    But Dev/ QE should have caught this way before release. The script/ workaround to this issue should have been both thought out in advance and been clearer in the documentation. I read the install guides before upgrading and none even mentioned this issue. The 6 install did not mention this at all and installed without issue or warning. We only dug into it after the client was red after upgrading. We tried to run the log gathering tool and oddly enough, the log gathering tool mentioned that there were 2 installs now. 

    The upgrade itself should mention this and not just in passing, it should have stopped the end customer from even upgrading

    Also the docs are a mess on this. Below are just a few examples.

    1) The TN below mentions "Uninstalling the AppAssure Agent software on Ubuntu systems" in two sections. I assume one is supposed to be the un-install process for 5.4 and the other is for 6.0 but both link to the same 5.4 process. Very confusing as the un-install process is different from 5.4 to 6

    Uninstalling the AppAssure Agent software from a Linux machine

    2) The TN below is titled Upgrading to Rapid Recovery Agent on Ubuntu and is for v6 but never mentions the real process you need to use. It makes it seem like the upgrade is a simple process (as it should be)

    Upgrading to Rapid Recovery Agent on Ubuntu

Children
No Data