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Events broken in RR

stephen
over 8 years ago

Refering back to my ticket on the "old" forum...

http://en.community.dell.com/techcenter/data-protection/f/4816/t/19987712

 

Events in to the windows event viewer doesnt work. All normal bits checked, in RR, reg keys, support havent found a solution yet

Parents
  • over 8 years ago
    Hi Stephen:
    I was able to reproduce your issue after installing Windows with the UK locale. (although I put in quite some effort to succeed)
    I made sure that the UK locale is chosen on the core (settings->general tab->locale).
    I stopped the core service and force-restarted the eventsystem and eventlog services:

    PS C:\Users\Administrator> restart-service eventsystem -passthru -force

    Status Name DisplayName
    ------ ---- -----------
    Running SENS System Event Notification Service
    Running BITS Background Intelligent Transfer Ser...
    Running eventsystem COM+ Event System

    PS C:\Users\Administrator> restart-service eventlog -passthru -force

    Status Name DisplayName
    ------ ---- -----------
    Running RapidRecoveryCore Dell Data Protection | Rapid Recove...
    Running netprofm Network List Service
    Running NlaSvc Network Location Awareness
    Running eventlog Windows Event Log

    Restarted the Event Viewer MMC as there were logged events could not find the corresponding messages

    Since I have done that, the RR events are captured:

    PS C:\Users\Administrator> get-eventlog -LogName DELL

    Index Time EntryType Source InstanceID Message
    ----- ---- --------- ------ ---------- -------
    23 Sep 16 15:59 Information Dell Data Protect... 352 Events configuration has been changed
    22 Sep 16 15:58 Information Dell Data Protect... 315 The License Portal has been contacted
    21 Sep 16 15:44 Information Dell Data Protect... 315 The License Portal has been contacted
    20 Sep 16 15:14 Information Dell Data Protect... 315 The License Portal has been contacted
    19 Sep 16 15:12 Information Dell Data Protect... 352 Events configuration has been changed

    Hope that it would work for you too :)
Reply
  • over 8 years ago
    Hi Stephen:
    I was able to reproduce your issue after installing Windows with the UK locale. (although I put in quite some effort to succeed)
    I made sure that the UK locale is chosen on the core (settings->general tab->locale).
    I stopped the core service and force-restarted the eventsystem and eventlog services:

    PS C:\Users\Administrator> restart-service eventsystem -passthru -force

    Status Name DisplayName
    ------ ---- -----------
    Running SENS System Event Notification Service
    Running BITS Background Intelligent Transfer Ser...
    Running eventsystem COM+ Event System

    PS C:\Users\Administrator> restart-service eventlog -passthru -force

    Status Name DisplayName
    ------ ---- -----------
    Running RapidRecoveryCore Dell Data Protection | Rapid Recove...
    Running netprofm Network List Service
    Running NlaSvc Network Location Awareness
    Running eventlog Windows Event Log

    Restarted the Event Viewer MMC as there were logged events could not find the corresponding messages

    Since I have done that, the RR events are captured:

    PS C:\Users\Administrator> get-eventlog -LogName DELL

    Index Time EntryType Source InstanceID Message
    ----- ---- --------- ------ ---------- -------
    23 Sep 16 15:59 Information Dell Data Protect... 352 Events configuration has been changed
    22 Sep 16 15:58 Information Dell Data Protect... 315 The License Portal has been contacted
    21 Sep 16 15:44 Information Dell Data Protect... 315 The License Portal has been contacted
    20 Sep 16 15:14 Information Dell Data Protect... 315 The License Portal has been contacted
    19 Sep 16 15:12 Information Dell Data Protect... 352 Events configuration has been changed

    Hope that it would work for you too :)
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