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Events broken in RR

stephen
over 8 years ago

Refering back to my ticket on the "old" forum...

http://en.community.dell.com/techcenter/data-protection/f/4816/t/19987712

 

Events in to the windows event viewer doesnt work. All normal bits checked, in RR, reg keys, support havent found a solution yet

Parents
  • over 8 years ago
    The only related defect I know can be fixed by removing the HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Events
    (after exporting it).
    If the core performs normally, you DO NOT NEED to stop the core service; refreshing the Events page after removing the Events registry key will recreate it with the default values.
    Please note that some agents have their own eventsservice registry key (i.e. HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Agents\<agentID>\EventsService)
    If you did not try this approach, please do so.
Reply
  • over 8 years ago
    The only related defect I know can be fixed by removing the HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Events
    (after exporting it).
    If the core performs normally, you DO NOT NEED to stop the core service; refreshing the Events page after removing the Events registry key will recreate it with the default values.
    Please note that some agents have their own eventsservice registry key (i.e. HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\Agents\<agentID>\EventsService)
    If you did not try this approach, please do so.
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