Unable to find Exchange tab on RapidRecovery

There are a couple of things I would check:

1. On the exchange server open up regedit and check on this registry key HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent\AgentSettings\DisableExchangeMetadata. That should have a value of 0. If it has a value of 1, then that means metadata gathering is turned off.
2. Check the AppRecoveryPM.log file which is located in C:\ProgramData\AppRecovery\Logs. See if there are any errors related to metadata gathering.

Hi Tim,
1. I checked that key and it did not exist. I now created one with a value of 0, however, this did not change anything.
2. I checked the log and saw this:

ERROR 2020-06-10T14:41:41 [31] - Replay.Common.Implementation.WmiApi.Wmi ()
Unknown WMI error:
WMI query: SELECT * FROM Win32_Service WHERE Name='MSExchangeIS'
System.Runtime.InteropServices.COMException (0x80070008)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Replay.Common.Implementation.WmiApi.Wmi.<>c__DisplayClass2c`1.<ExecuteQuery>b__2a()

DEBUG 2020-06-10T14:41:41 [31] - Replay.Common.Implementation.Metadata.Exchange.ExchangeMetadataService ()
Failed to detect exchange.
Replay.Common.Contracts.WmiApi.WmiException: Unknown WMI error:
WMI query: SELECT * FROM Win32_Service WHERE Name='MSExchangeIS' ---> System.Runtime.InteropServices.COMException
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at Replay.Common.Implementation.WmiApi.Wmi.<>c__DisplayClass2c`1.<ExecuteQuery>b__2a()
--- End of inner exception stack trace ---
at Replay.Common.Implementation.WmiApi.Wmi.RiseException(Exception ex, String wmiQuery, Boolean logException)
at Replay.Common.Implementation.WmiApi.Wmi.<>c__DisplayClass2c`1.<ExecuteQuery>b__2a()
at Replay.Common.Implementation.WmiApi.Wmi.ExecuteFunctionAndReconnectIfNeeded[T](Func`1 func)
at Replay.Common.Implementation.WmiApi.Services.WmiServices.GetServiceInfo(String serviceName)
at Replay.Common.Implementation.Metadata.Exchange.ExchangeMetadataService.DetectExchange()

Do you know what this could mean? The system is correctly added to the cluster in my opinion..

Thanks in advance,
Jan

To detect Exchange, Rapid Recovery uses WMI queries. The logs are showing that when RR ran the WMI query to detect Exchange it received and unknown WMI error. That usually means something is wrong with WMI on the system or something is wrong with the information stored in the WMI repository. To test what's wrong with WMI I recommend:

1. Running the same WMI query that Rapid Recovery is running from an admin powershell window.
2. To do this, open an admin powershell prompt and then enter the command: Get-WmiObject -query "SELECT * FROM Win32_Service WHERE Name='MSExchangeIS'".
3. This should return a result that looks something like this:
4. 
5. If that results in an error, that should give you a better idea of where the issue is because you can start tracking down that error. If it succeeds, that means that WMI is actually working properly

To detect Exchange, Rapid Recovery uses WMI queries. The logs are showing that when RR ran the WMI query to detect Exchange it received and unknown WMI error. That usually means something is wrong with WMI on the system or something is wrong with the information stored in the WMI repository. To test what's wrong with WMI I recommend:

1. Running the same WMI query that Rapid Recovery is running from an admin powershell window.
2. To do this, open an admin powershell prompt and then enter the command: Get-WmiObject -query "SELECT * FROM Win32_Service WHERE Name='MSExchangeIS'".
3. This should return a result that looks something like this:
4. 
5. If that results in an error, that should give you a better idea of where the issue is because you can start tracking down that error. If it succeeds, that means that WMI is actually working properly

Thank you Tim! I noticed that this didnt work, so I restarted the WMI service. Now everything runs smoothly! :)