Hi,

We have an error on one of our Rapid Recovery Core servers: 'The grace period has expired Check license settings'
Before this error, it has ran without license issues for years now on this Windows 2019 standard server.

A manual attempt to contact…

The Core service failed to start with the following error copied from the event.log

I rebooted the computer, I repired already the installation with funktion in "add/remove programs"

HAve anybody of you an idea what this error means?

Error…

We want to replace the server which runs Rapid Recovery with a new server.

Is there a grace or transition period available due to license overrun with a temporary extra core server?

I want to configure and test the new server (Rapid Recovery, backup,…

Rapid Recovery Core 6.7.0.387

vCenter 7

ESXi Hosts are 6.5

I've attempted twice now to export a protected VM to a new vm back to vCenter and it's failing due to timeout. The progress bar never moves and 0 of x bytes are restored. There are no other…

Hi, 

I'm running version 6.6.0 for our RR and I wanted to see how to update and force the connection using an updated TLS protocol.  We've ran security scans and RR comes back with an vulnerability.  I've tried to follow this guide here but as…

I am using Rapid Recovery. 

My repository is currently made up of 4 6 TB volumes which are full. 

I am planning to triple the size of my storage and want to expand my repository. 

I was told that I could not simply add new volumes to the repository, as that…

I have a powershell script provided by support that generates a nice HTML report. I have it run daily. I'm wondering what this particular field, queuedFileVersions, means. Also,  QueuedRPFSFiles and QueuedRPFSSize. What's the optimal number? What do…

Is there a current timeline for when a release will officially support vSphere 7.0?

I have an SQL server that stopped backing up late last week (Not sure of reason yet).  This caused the logs volume to fill up, and now the unit will not back up with the error that the AALog file in System Volume Information is not accessible, access denied…

Dear forum,

We are currently running a Rapid Recovery instance which is backing up our Cluster of 4 Exchange nodes.
This works great on 3 out of 4 nodes, however, on the fourth one it looks like it does not discover the presence of an exchange server.

Good  evening. Forgive me if I missed this in documentation, but I haven't been able to find out what the required permissions for accounts used by Rapid Recovery.

I installed the agent on my Hyper-V cluster hosts, and see that the service runs as…

Hello. When trying to back up a new W10 it fails with this error:

The transfer of the backup of '(Volume Labeled 'HDBR_DRIVER'); (Volume Labeled 'HDBR_OS'); C:\; D:\; Recovery Partition 0 on disk 0; (Volume Labeled 'HDBR_OS'); (Volume Labeled 'HDBR_DRIVER…

Hello to all,
for my thesis work I'm studying the various types of malware to understand their power. In particular I am studying Ransomware. My thesis consists in using file recovery tools and making statistics on how many files can be recovered.

I have a Ubuntu server with the error below, and no take the SnapShot.

Replay.Agent.Contracts.Transfer.TransferFailedException The transfer failed 'Call service method agent/transfer/snapshots/e0689f23 bd6e 4ac2 a774 20373743771b POST Sequence System…

I'm taking over a Rapid Recovery 6.3 environment.

The repository is running off of direct connected storage to the local backup server.

The storage arrays have SAS 7.2K drives.

My question, expanding or creating a new repository, is it better to…

Trying to expand a repository, but i'm getting an error "Sequence contains no matching element".  The backup and everything else is working fine without any issues.

Tried shutting down the core and restarting, Restarting the Backup server…

I have a Windows machine that we are testing agentless backups on. The machine isn't doing anything to increase or change the disk size. It has taken a base 2 nights in a row. It took a large incremental the night before, then a base the night before…

I've recently attempted to install the Quest agent (Core 6.1.3.100) on a fresh instance of Windows Server 2019, the agent "installs" however the machine doesn't reboot successfully (goes into boot loop). I have attempted a repair install of the agent…

Hello!

I have been tasked with establishing a list of our protected machines with each machine's schedule, protected volumes and retention policy, if different than default.

Since we have a lot of protected machines and multiple cores, I was wondering…

Yesterday, I installed the new core version 6.2.1 and the agent version. Now I got the problem, that the Service DellDRLogSvc is not running on each server, which I installed. I can't start it. I got the message: "Error 2: The system cannot find the file…

Hello!

Rapid Recovery is new in our environment and I am in the process of setting up initial backups.

My situation is as follows: I have some data that is currently hosted on platforms unsupported by the agent software (A Synology file server, and an…

I am having a bit of trouble figuring out how to get a certificate on the core console so that there are no cert errors when going on the web UI. 

Could someone point me in the right direction, what would be the process for creating a CSR for rapid recovery…

Hi

i had to restore a few servers from my Rapid Recovery to a Hyper-V Host.. when this was done i noticed some files disk01-snapshot files were created along with the vhdx file.. so i need to keep these snapshot files or can they be deleted

thanks