Hi,
We have an error on one of our Rapid Recovery Core servers: 'The grace period has expired Check license settings'
Before this error, it has ran without license issues for years now on this Windows 2019 standard server.
A manual attempt to contact the license server (through settings) shows:
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Unable to contact licensing server
Communication with the license portal failed. This could have several causes, including the following:
The license portal may be experiencing heavy load
Your ISP may be having an issue
A firewall rule has been added or changed
Note: There is a 15 day grace period during which your license will continue to work. Please contact Quest Software Inc Support if this failure continues.
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When I click on the link (rapidrecovery.licenseportal.com/) it forwards me to 'id.quest.com/.../auth ...'
No changes are made on this server, except Windows updates.
2 other Rapid Recovery cores with the same license do not have any issues.
Already tried:
- rebooted the Rapid Recovery services and the server
- upgraded Rapid recovery to the latest version (6.10.0.316)
- deleted registry key (HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Core\LicenseInfo ), restarted service and re-added the license
- the ID's are different between the 3 cores
- removed the affected core from the Quest license portal.
Unfortunately this didn't help, does anyone else have an idea what this could be?
