close button does not work on some terminal servers

So, i had a ticket open for this same issue and was able to resolve it simply by re-installing remote scan. however i have other servers where this isn't working. basically when we're in the software and try to click the close button or the X they do nothing. in some instances also you can press scan/preview it will go tell the scanner to scan but the information never comes back so the item is never uploaded or the preview never shows up depending on what you're doing. these are Server 2016 servers and the most recent version of remote scan.