So, i had a ticket open for this same issue and was able to resolve it simply by re-installing remote scan. however i have other servers where this isn't working. basically when we're in the software and try to click the close button or the X they do…

We are occasionally asked if RemoteScan has the ability to “hop” from a remote desktop scanning workstation to a Terminal Server and then from there to a second Terminal Server.  While the need for this scenario is rare, it is occasionally…