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Forum Spotlight version 12.4 Cannot apply License

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Spotlight version 12.4 Cannot apply License

a.dang over 6 years ago

I recently upgraded to Spotlight 12.4 and the GUI is not allowing me to apply my current license.

How should I proceed?

0 Gita Sharifi over 6 years ago

Sorry to hear that. When you go to the Help | About | Product License option to apply your license key and site message, are you receiving a specific error?

Gita
Spotlight Support Team
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0 a.dang over 6 years ago in reply to Gita Sharifi

That does not work.

Nothing happens. None of the links work when I click on them.
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0 a.dang over 6 years ago in reply to Gita Sharifi

I was able to apply the license while trying to use the application.
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0 a.dang over 6 years ago in reply to Gita Sharifi

I am seeing another issue now, I am unable to click on "values" when customizing my alarm.

Is this a bug within 12.4 Spotlight??
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0 Gita Sharifi over 6 years ago in reply to a.dang

Hi,

We're not aware of any issues related to the Values field in version 12.4. Please keep in mind that the Values field is only available for a subset of alarms, one of them being the 'Database Backup - Days Since Last Full Backup' alarm.

If the Values field is still not enabled when customizing this alarm, then it's best to contact our support team.

Gita
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0 a.dang over 6 years ago in reply to Gita Sharifi

It should be available for customizing alarms too right? I believe I've customized those before. Can you confirm?
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0 a.dang over 6 years ago in reply to Gita Sharifi

Am I able to roll back versions??
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