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Restoring Archives to Mailboxes

noc_87074
over 3 years ago

Greetings,

my company needs to restore several Quest archives into the originating mailboxes while keeping the folder structure, or exporting them into a .pst.

Through searches within this forum i found the recovery manager for exchange which will suit our needs.

Installation was successful with some issues which we solved.

Unfortunately the program wont start with the error "either there is no default mail client or the current mail client cannot fulfill the messaging request etc."

Outlook is installed an also the default program for Email.

My question: Is there a step-by-step-guide on how to correctly install the recovery manager, especially where? Maybe i made a mistake here.

We are still using Quest Archive Manager 4.8, is this a "showstopper"?

I wanted to open a supportticket, which is not possible at the moment due to unknown error.

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  • 0 over 3 years ago

    You may be running an unsupported version of Outlook, so that's why the program won't start. Check the release notes. Some Quest products only with with 32-bit versions of Outlook, or with specific versions such as "2013 SP1 with X and Y hotfixes" for example.

    That being said you can also upgrade to a supported version of Archive Manager (5.x) and export from there.

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  • 0 over 3 years ago

    You may be running an unsupported version of Outlook, so that's why the program won't start. Check the release notes. Some Quest products only with with 32-bit versions of Outlook, or with specific versions such as "2013 SP1 with X and Y hotfixes" for example.

    That being said you can also upgrade to a supported version of Archive Manager (5.x) and export from there.

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