The better a problem is described, the better the assistance tends to be.
In order to better assist with your issue at hand, please include the following information in your initial post:
- Product, Version, and relevant environment details.
- Describe the problem fully. What result was expected?
- Include a screenshot of the problem if possible.
- Can the issue be created on demand or is it intermittent?
- If the problem can be generated faithfully, what are the exact steps to recreate the problem?
- Any other pertinent information.
- Be as thorough as you can with the provided info.
IMPORTANT: Refrain from including private data in your posts. This includes log files and screenshots that have machine and user names.
If the issue is complex and will require a lot of troubleshooting (log files/remote connection/difficult to explain) it is best to Contact Technical Support directly to have a support case opened.