• Privilege Manager GPO's off Network

    I'm using KACE Privilege Manager on one laptop, for a couple of pieces of software. All boxes are checked when setting the policies up. Yet as soon as I remove the laptop from the network, I lose the GPO's. The Privilege Manage containers are still showing…

  • ScriptLogic has encountered a critical error while "executing SLStart". at log on

    We've been seeing this error more freqently and in fact I can recreate it on demand on my desktop computer by simply restarting the machine and logging in.

    Dialog box is titled ScriptLogic Notice

    ScriptLogic has encountered a critical error while…

  • New Release - KACE Desktop Authority 11.0.0.463 Full Build Update

    The following is a list of issues resolved in version 11.0.0.463. 

    DA Manager

    • Enhancement to allow the Manager to disallow more than one login session from the same user. This functionality can be optionally enabled or disabled.
    • Fixed SmWinService SQL…
  • CSEHost.exe has high CPU and memory usage after update to PM v4.3

    I upgraded our Privilege Manager to v 4.3.0.55 at the suggestion of Quest tech support. Shortly after this we started getting reports of computers running slow and we found that CSEHost.exe was using large amounts of CPU and/or memory on these computers…

  • Computer beeps 4 times when I turn it on, red light and then doesn't work at all.

    I have a quest mid-tower gaming case desktop, and turning it on this morning, it beeped like it does usually as a sign it's on, but then it beeped one time long and 3 times shortly. Then a red light on the front fascia blinks or stays, and the computer…

  • Full Build Update for Desktop Authority version 10.1.0.1016

    The following is a list of issues resolved in this hotfix/patch.  This mandatory hotfix addresses the following issues:

    DA Manager

    • Fixed data corruption issue with Shortcut elements after the multi-edit console feature has been used to modify more than…

  • User getting inactivity message when logging in

    I have a single user who, upon logging into their machine at the start of the day, is prompted that they will be logged out due to inactivity.

    This only happens to them, and I can't find anything under the inactivity section that would cause this. It…

  • Webinar: How to upgrade Desktop Authority

    On Jan. 31, 2018 we offered a live Webinar on how to upgrade Desktop Authority to the latest version. Here is the link to the video if anyone had missed it and would like to view it.

    Webinar: How to upgrade Desktop Authority

  • Privilege Manager (for Windows) Full Build Update 4.1.4.24

    The following is a list of issues resolved in this release:

    Client: 

    Temporary Session Elevation:

    • Fixed issue where the TSE (Temporary Session Elevation) feature was not enabled for trial/evaluation licenses.

    Blacklist logging:

    • Distinguish…

  • Microsoft Outlook Settings not applying

    Hey everyone.  We're running Desktop Authority version 10.1.0.972.  I have a mix of Windows 7, 8.1, and 10 computers that I'm using DA to manage.  For the most part, everything works correctly and I usually have zero problems with DA.  One thing that…

  • Printer Deployment, Not following Logic

    Good Morning All,

    I have been working with deploying out printer within our org for the past week or so. I have created all the printers in desktop authority and they are assigned by Computer OU. I have one printer that will not follow the logic, It is…

  • Generic Desktop deployment

    I am wondering if it is possible to created a generic desktop that can be deployed every time an end user either reboots or logs in into the PC. 

    If it is possible please post instruction or videos of the creation of this task. 

    We have appx 300 desktops…

  • DA support for MAC

    Does Desktop Authority support MAC Machines? The basic requirement is to manage the devices attached on USB ports. Can this be done for MAC using DA?

  • How is the licence count determined?

    How is Desktop Authority Professional 9.3.0.1503 calculating the Managed Seats?  Ours is licensed for 150 clients and just yesterday we went from around 120 to 181 clients managed within the last 3 days.  I sent a purchasing inquiry to Quest to get a quote…

  • Mandatory Hotfix for Privilege Manager Released (4.0.5.1)

    Privilege Manager for Windows 4.0.5.1 is a mandatory hotfix.

    This hotfix addresses the following issues:

    • Console – Rules Deployment and Rules Detail reports:
      In the Rules Deployment and Rules Detail reports when the New shared filter set icon (green…
  • Hotfix for Privilege Manager Released (4.0.4.6)

    Privilege Manager for Windows 4.0.4.6 is an optional hotfix.

    This hotfix addresses the following issues:

    • Console – Rules Deployment and Rules Detail reports. 

    In the Rules Deployment and Rules Detail reports when the New shared filter set icon…

  • Hotfix for Desktop Authority Version 10 Released (10.0.0.442)

    Desktop Authority (DA) version 10.0.0.442 is a mandatory hotfix for Desktop Authority 10.

    This mandatory hotfix addresses the following issues:

    • Fixed issue with the creation of Outlook 2016 mail profiles.
    • Outlook settings signature for new/reply is…
  • RE: Future development of Desktop Authority

    Hello, this is Diana from Support.  We greatly value your feedback, it’s very important to us at Dell Software.  A Desktop Authority Product Manager will be responding shortly.

    With regard to issue with the Windows 10 update and USB/Port Security…

  • Top 5 Knowledge Base Articles:

    On this post you can find our most popular knowledge articles for Desktop Authority that other customers are inquiring about.

     

    Popular Knowledge Base Articles

    1. Anti-Virus exceptions for version 9.x (SL4593)

    2. Replication process description and common replication…

  • Best practices: How to get the most out of this forum

    The better a problem is described, the better the assistance tends to be.
    In order to better assist with your issue at hand, please include the following information in your initial post: 

    • Product, Version, and relevant environment details.
    • Describe the…