Quest Announces Newest Release of the KACE SMA for Stronger Unified Endpoint Management and Security

  • KACE Systems Management Appliance (SMA) 10.0 bolsters patching capabilities with timelier patch availability and patch application
  • Delivers new release of KACE Cloud Mobile Device Manager (MDM) for easy, secure mobile device configuration and deployment across the organization
  • New offerings to be showcased at KACE UserKon, the premier annual KACE user conference, taking place October 1-3, Orlando, FL

ALISO VIEJO, CALIF. – September 10, 2019 – Quest Software, a global systems management, data protection and security software provider, today announced major new feature updates with version 10.0 of  KACE Systems Management Appliance (SMA), a comprehensive, multiplatform endpoint management solution offering increased security that addresses compliance requirements with enhanced patching and centralized log storage capabilities. With the new KACE SMA release, users now have the ability to create custom ticket fields. It reduces ticket volumes and time to resolution with improved auditing capabilities to ensure organizations meet compliance requirements. With this version, IT can now efficiently manage their growing endpoint environments from one single solution, addressing hardware and software management, network security, and better servicing of end-user systems.

Also announced today is the new release of KACE Cloud Mobile Device Manager (MDM) which simplifies mobile endpoint management to enable IT to protect their organization’s investment in their mobile devices while simplifying device configuration and deployment. The new KACE SMA and KACE Cloud MDM are fully integrated to provide organizations the most robust and trusted unified endpoint management and security capabilities. Both new solutions will be showcased at Quest KACE UserKon, an annual event dedicated to the KACE user community, taking place October 1-3, Orlando, FL.

Alongside the growing number of diverse network-connected devices that IT administrators must manage and secure, the threat of ransomware and cyber-attacks relentlessly increases. Organizations are working to unify their approach to endpoint management while automating and streamlining IT asset management, but this causes an overwhelming pressure on IT administrators. To ease this and prevent cyber-attacks, organizations need an all-encompassing solution to manage, secure, and service all connected network devices. With KACE SMA 10.0, IT have true unified endpoint management and security of their computers, servers, mobile devices, Chromebooks, IoT, printers, network equipment – all under a single pane of glass.

“Organizations that aren’t updating their endpoints with the latest patches are suffering the consequences and become vulnerable to cybercriminal attacks that result in lost customer trust and steep costs,” said Ken Galvin, Senior KACE Product Manager at Quest Software. “To ensure customer systems remain safe, it’s critical that organizations have a comprehensive patch management and vulnerability scanning strategy in place. With automated patch management and one of the largest patch libraries, KACE SMA provides IT teams with the necessary tools to address all their endpoint needs, through initial deployment to ongoing management and retirement.”

Addressing Growing Mobile Endpoints

In addition to KACE SMA 10.0, Quest Software is releasing new feature updates to KACE Cloud Mobile Device Manager (MDM) that protects organizational investments in mobile devices and make it easy to secure, configure and deploy mobile endpoints. New features available with KACE Cloud MDM include policy management capabilities that give mobility admins an efficient and consolidated method for continuous configuration enforcement. It also includes support for macOS that allows administrators to incorporate form factors with the OSX desktop platform into their device management strategy. Whitelisting parity to the Android platform is also featured, providing admins the ability to allow certain apps to be used on Android devices. With these new capabilities, organizations are more productive and can improve compliance in a touchless manner, ensuring IT-approved device configurations, apps, and settings are in place and enforced.

“Employees in today’s remote and mobile driven world expect to use the devices of their choosing to access corporate resources from anywhere at any time. This however means a greater potential for security threats impacting endpoint environments,” said Jody Evans, KACE Cloud MDM product manager. “Regardless of whether your organization has a Bring Your Own Device (BYOD) or a corporate-owned mobile device program, IT teams must be able to deploy, manage, and secure all mobile endpoints just like they would traditional endpoints. KACE Cloud MDM enables them to do just that.”

Manage Your Business Instead of Multiple, Disparate Systems

It is paramount that companies are able to progress forward in their Unified Endpoint Management and Security strategy and manage devices in a seamless manner.  With inventory data available through a single pane of glass, they can report on all of their managed devices from a single source.  Through integration with KACE Cloud MDM, users can manage and view both traditional endpoints and mobile devices via the KACE SMA dashboard. Having this visibility makes it easier for IT to properly inventory all hardware and software, patch mission-critical applications and OS’s, reduce the risk of a breach, and assure software license compliance. With this, organizations can reduce systems management complexity and better safeguard their vulnerable endpoints.

“Quest continues to address the endpoint management pain points and challenges that organizations face, and with the new releases of KACE SMA and KACE Cloud MDM, we can feel confident that all of our traditional and mobile endpoints are properly managed and most importantly, secure,” said Steve Malaglowicz, Senior Technician, Truckee Meadows Community College. “Patching isn’t necessarily the easiest task, but with the capabilities found in KACE SMA 10.0, our IT team can efficiently remedy vulnerabilities and enforce security policies across all devices.”

KACE SMA 10.0 new features and benefits include:

  • Patching improvements - Timelier patch availability, patch application, a wider catalog of patches for the admin and more snooze options for the end user.
  • Ticket Templates - Customizable templates with conditional logic fields will present a custom ticket form based on the fields available in that queue.
  • Centralized log storage - Save logs (syslog) to a centralized server, such as one for security information and event management, to eliminate the need to download to long term storage as needed for IA and other compliance requirements.


  • The KACE SMA 10.0 and the KACE Cloud MDM are both available today. For more information on the KACE SMA 10.0, go here. For more information on the KACE Cloud MDM, go here.
  • To learn more about how KACE helps organizations address endpoint management and security challenges, go here.


About KACE UserKon

The annual KACE UserKon, taking place October 1-3 in Orlando, FL, brings together the KACE user community and provides attendees with practical and actionable insight, learnings and live examples that help organizations put endpoint management practices into action. Content for UserKon will focus on the toughest unified endpoint management and security challenges facing businesses today. Attendees will benefit from dozens of presentations and hands-on sessions delivered by KACE experts, partners and peers while networking with other KACE users from across the globe. To learn more about KACE UserKon, go here.

About Quest

Quest provides software solutions for the rapidly-changing world of enterprise IT that help simplify the challenges caused by data explosion, cloud expansion, hybrid data centers, security threats and regulatory requirements. The company is a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. Since 1987, Quest has built a portfolio of solutions which now includes database management, data protection, identity and access management, Microsoft platform management and unified endpoint management. With Quest, organizations spend less time on IT administration and more time on business innovation. For more information, visit


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