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KACE as a Service

Comprehensive cloud based systems management for all network-connected devices Give your IT staff more time to innovate by implementing cloud based systems management with KACE® as a Service. This hosted version of the KACE Systems Management Appliance delivers the same comprehensive endpoint management from the cloud.
KACE as a Service
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KACE as a Service

Discover the power of systems management without the on-site hardware 01:31

With KACE as a Service, you’ll be able to discover and inventory all hardware and software network-wide; install applications remotely; automate patching of applications and operating systems; and optimize software license usage and ensure compliance.

Plus, with your own dedicated virtual appliance instance hosted in a secure, high-availability data center, you can eliminate upfront capital costs, and reduce infrastructure costs and budget for systems management through operating expenses.

Features & Add-ons

Inventory and IT asset management

Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, and network connected non-computer devices.

Software license management

Ensure software license compliance with inventory, asset management and compliance reporting capabilities in the KACE Systems Management Appliance.

Patch management and security

Secure your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry.

Software distribution

Remotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations.

Chromebook management

Get comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks.

Service desk

Improve the user experience with a flexible and integrated service desk that includes a user portal, workflows and comprehensive reporting for SLA management.

Server management and monitoring

Ensure consistent availability of business critical applications with server monitoring and management coupled with log tracking and alerts.

Efficient systems administration

Leverage an integrated console for an easy-to-use, single-pane-of-glass interface with a dynamic set of administrative functions.

KACE Go Mobile App

Access the KACE Systems Management Appliance from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective.

Multiple deployment options

Choose to deploy the KACE Systems Management Appliance as a physical or virtual appliance on-premises, or as a hosted virtual appliance.

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Inventory
Asset management
Chromebook inventory
Software distribution
Patch management
Server monitoring
Service desk
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Specification

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

  • VMware host discovery
  • Importing and Exporting of resources
  • FTP Access to upload large backup files
  • Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
  • FLDAP User and device labels
  • LDAP User authentication
  • LDAP user import
  • Active Directory Single Sign On (SSO) for the Administrator and User Console
  • Email forwarding , used for Service Desk tickets and other email communications (such as use with Exchange)

The KACE as a Service Agent is an application that can be installed on devices to enable device management through KACE as a Service. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Operating system

Details

Windows

 

Windows 8,8.1, and 10

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Server 2016

Essentials, Standard1 , Datacenter1

1Cannot be running in Server Core mode

Windows Server 2012, 2012 R2

Foundation, Essentials, Standard2 , Datacenter2

2Cannot be running in Server Core mode

MAC

 

MAC OS X

10.10, 10.11, 10.12, 10.13

Linux

 

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Versions 11 - 12, 32-bit and 64-bit architecture

Raspbian Linux (on Raspberry Pi devices)

Jessie, Stretch (Debian versions)

Note: Systems requirements and supported platforms are updated regularly. Visit the Rapid Recovery Support Site for the most current information

Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:

  • AIX® 
  • CentOS™
  • Chrome™ OS
  • Debian® 
  • Fedora® 
  • FreeBSD® 
  • HP-UX® 
  • Mac OS X
  • MacOS Sierra
  • Oracle® Enterprise Linux 
  • Rasberry Pi/Raspbian Linux
  • Red Hat
  • SUSE
  • Solaris® 
  • Ubuntu
  • Windows
  • Windows Server

Browser
  • Internet Explorer® 11.x or later
  • Microsoft Edge™ 12.x or later
  • Firefox® 45.x or later
  • Safari® 7.x or later
  • Chrome™ 49.x or later

Award-winning endpoint security

KACE SMA wins Bronze in the 2020 American Business Stevie Awards in the Best Endpoint Security Management Solution category

Resources

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Datasheet

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Manage, secure and service all of your network-connected devices with a single solution.
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Support and services

Product Support
Self-service tools will help you to install, configure and troubleshoot your product.

Support Offerings
Find the right level of support to accommodate the unique needs of your organization.