KACE as a Service
Discover the power of systems management without the on-site hardware.
Comprehensive, cloud-based systems management for all network-connected devices
Give your IT staff more time to innovate by streamlining systems management with KACE as a Service. This hosted version of the KACE Systems Management Appliance delivers the same comprehensive endpoint management — from the cloud. You can:
- Discover and inventory all hardware and software network-wide
- Install applications remotely
- Automate patching of applications and operating systems
- Optimize software license usage and ensure compliance
Plus, with your own dedicated virtual appliance instance hosted in a secure, high-availability data center, you can eliminate upfront capital costs, and reduce infrastructure costs and budget for systems management through operating expenses.
Contact sales to learn more about our KaaS and a free 7 day lab trial.Features & Add-ons
Save time while seeing exactly what is connected to your network. Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, Chromebooks, and network connected non-computer devices. Streamline inventory and asset management by eliminating manual maintenance, security, reporting and hardware refreshes.
Learn MoreEnsure software license compliance the KACE SMA's inventory, asset management and compliance reporting capabilities. Accurately track and manage software assets and upgrade/downgrade rights with the Application Catalog. Own the entire software license management lifecycle with general availability, end-of-life dates, and manufacturer’s suggested retail price information for the most popular software titles.
Learn MoreGain more time in your day while securing your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry. Assess, identify and lock down endpoint security vulnerabilities.
Learn MoreRemotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations. The remote replication share is easy to set up and maintain, and dramatically reduces the cost and complexity of software distribution across a multi-site organization.
Learn MoreGet comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks. Improve service desk efficiency with Chromebooks inventory integrated into ticketing and alerts.
Learn MoreImprove the user experience with an integrated service desk, as well as a user self-service portal that gives end users the ability to solve many basic requests. Provide service desk with granular SLA controls that are integrated with asset management processes and workflows. Integration with the KACE Go Mobile App gives remote access to both administrators and end users.
Learn MoreProvide server monitoring and management for more consistent availability of business-critical applications. Perform asset management and log monitoring of servers, integrated with alerts, reporting and service desk.
Learn MoreLeverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.
Learn MoreAccess the KACE SMA from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective. The app also allows your end users to submit service desk tickets, access knowledge base and check on existing ticket status using their mobile devices.
Learn MoreChoose to deploy the KACE SMA as a physical or virtual appliance if your organization is looking for an on-premises solution, or as a hosted virtual appliance if you are interested in a hosted option.
Learn MoreAdd-ons
Maximize the effectiveness of your KACE appliances with these optional add-ons and support tools.
Bomgar remote support
RayPackTM DellTM KACE Edition
Tranxition profile migration solution
JumpStart training
Contact a KACE sales representative for details.
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Home page
Inventory
Asset management
Chromebook inventory
Software distribution
Patch management
Server monitoring
Service desk
Specifications
- VMware host discovery
- Importing and Exporting of resources
- FTP Access to upload large backup files
- Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
- FLDAP User and device labels
- LDAP User authentication
- LDAP user import
- Active Directory Single Sign On (SSO) for the Administrator and User Console
- Email forwarding , used for Service Desk tickets and other email communications (such as use with Exchange)
Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.
The following features require a VPN connection:
The KACE as a Service Agent is an application that can be installed on devices to enable device management through KACE as a Service. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows
Windows 8,8.1, and 10
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Server 2016
Essentials, Standard1 , Datacenter1
1Cannot be running in Server Core modeWindows Server 2012, 2012 R2
Foundation, Essentials, Standard2 , Datacenter2
2Cannot be running in Server Core modeMAC
MAC OS X
10.10, 10.11, 10.12, 10.13
Linux
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Versions 11 - 12, 32-bit and 64-bit architecture
Raspbian Linux (on Raspberry Pi devices)
Jessie, Stretch (Debian versions)
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
-
- AIX®
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- HP-UX®
- Mac OS X
- MacOS Sierra
- Oracle® Enterprise Linux
- Rasberry Pi/Raspbian Linux
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
- Browser
-
- Internet Explorer® 11.x or later
- Microsoft Edge™ 12.x or later
- Firefox® 45.x or later
- Safari® 7.x or later
- Chrome™ 49.x or later
Resources
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Support & Services
Product Support
Self-service tools will help you to install, configure and troubleshoot your product.
Support Offerings
Find the right level of support to accommodate the unique needs of your organization.