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KACE as a Service

Discover the power of systems management without the on-site hardware.

Comprehensive, cloud-based systems management for all network-connected devices

Give your IT staff more time to innovate by streamlining systems management with KACE as a Service. This hosted version of the KACE Systems Management Appliance delivers the same comprehensive endpoint management — from the cloud. You can:

Discover and inventory all hardware and software network-wide
Install applications remotely
Automate patching of applications and operating systems
Optimize software license usage and ensure compliance

Plus, with your own dedicated virtual appliance instance hosted in a secure, high-availability data center, you can eliminate upfront capital costs, and reduce infrastructure costs and budget for systems management through operating expenses.

Contact sales to learn more about our KaaS and a free 7 day lab trial.

Virtual Trial

Features & Add-ons
Tour
Specifications
Resources
Support & Services

Features & Add-ons

Inventory and IT asset management

Save time while seeing exactly what is connected to your network. Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, Chromebooks, and network connected non-computer devices. Streamline inventory and asset management by eliminating manual maintenance, security, reporting and hardware refreshes.

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Software license management

Ensure software license compliance the KACE SMA's inventory, asset management and compliance reporting capabilities. Accurately track and manage software assets and upgrade/downgrade rights with the Application Catalog. Own the entire software license management lifecycle with general availability, end-of-life dates, and manufacturer’s suggested retail price information for the most popular software titles.

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Patch management and security

Gain more time in your day while securing your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry. Assess, identify and lock down endpoint security vulnerabilities.

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Software distribution

Remotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations. The remote replication share is easy to set up and maintain, and dramatically reduces the cost and complexity of software distribution across a multi-site organization.

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Chromebook management

Get comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks. Improve service desk efficiency with Chromebooks inventory integrated into ticketing and alerts.

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Service desk

Improve the user experience with an integrated service desk, as well as a user self-service portal that gives end users the ability to solve many basic requests. Provide service desk with granular SLA controls that are integrated with asset management processes and workflows. Integration with the KACE Go Mobile App gives remote access to both administrators and end users.

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Server management and monitoring

Provide server monitoring and management for more consistent availability of business-critical applications. Perform asset management and log monitoring of servers, integrated with alerts, reporting and service desk.

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Efficient systems administration

Leverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.

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KACE Go Mobile App

Access the KACE SMA from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective. The app also allows your end users to submit service desk tickets, access knowledge base and check on existing ticket status using their mobile devices.

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Multiple deployment options

Choose to deploy the KACE SMA as a physical or virtual appliance if your organization is looking for an on-premises solution, or as a hosted virtual appliance if you are interested in a hosted option.

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Add-ons

Maximize the effectiveness of your KACE appliances with these optional add-ons and support tools.

Bomgar remote support

Control and support almost any remote desktop, server, or mobile device. Receive two free concurrent licenses for either your hosted or on-premises KACE appliances.

RayPack^TM Dell^TM KACE Edition

Package and repackage software applications with RayPack™ Dell™ KACE Edition. Get a one-year license of this powerful repackaging tool for creating customized application deployments.

Tranxition profile migration solution

Migrate user profiles on 50 systems free with Tranxition Migration Manager. This premium solution to user profile migration is fast, secure and supports a wide range of third party software applications.

JumpStart training

Join these web-based accelerated implementation and training program for KACE K Series Appliances to master advanced systems management tasks quickly and effectively.

Contact a KACE sales representative for details.

Tour

Home page

See all the information you care about on a customizable home page.

Inventory

Discover and manage all connected systems and devices from a single console.

Asset management

Obtain data for comprehensive IT asset and software license management.

Chromebook inventory

Get inventory of Chromebooks integrated with your management workflows.

Software distribution

Distribute software packages with flexible options for priority and timing.

Patch management

Automate OS patching for Windows and MAC systems and leading applications.

Server monitoring

Monitor logs from and agentlessly inventory Windows, Linux and UNIX servers.

Service desk

Increase efficiencies with service desk integrated with systems management.

Virtual Trial

Specifications

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

VMware host discovery
Importing and Exporting of resources
FTP Access to upload large backup files
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
FLDAP User and device labels
LDAP User authentication
LDAP user import
Active Directory Single Sign On (SSO) for the Administrator and User Console
Email forwarding , used for Service Desk tickets and other email communications (such as use with Exchange)

Operating system requirements for agent-managed devices

The KACE as a Service Agent is an application that can be installed on devices to enable device management through KACE as a Service. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Operating system

Details

Windows

Windows 8,8.1, and 10

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Server 2016

Essentials, Standard¹ , Datacenter¹

¹Cannot be running in Server Core mode

Windows Server 2012, 2012 R2

Foundation, Essentials, Standard² , Datacenter²

²Cannot be running in Server Core mode

MAC

MAC OS X

10.10, 10.11, 10.12, 10.13

Linux

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Versions 11 - 12, 32-bit and 64-bit architecture

Raspbian Linux (on Raspberry Pi devices)

Jessie, Stretch (Debian versions)

Operating system requirements for agentless management

Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:

AIX®
CentOS™
Chrome™ OS
Debian®
Fedora®
FreeBSD®

HP-UX®
Mac OS X
MacOS Sierra
Oracle® Enterprise Linux
Rasberry Pi/Raspbian Linux
Red Hat

SUSE
Solaris®
Ubuntu
Windows
Windows Server

Browser requirements for the web-based user interfaces

Browser

Internet Explorer® 11.x or later
Microsoft Edge™ 12.x or later
Firefox® 45.x or later

Safari® 7.x or later
Chrome™ 49.x or later

Resources

Technical Brief

Educators Love Chromebooks. Now IT Admins Will, Too.

The use of Chromebooks in education is skyrocketing because they’re affordable, easy to use, and shareable. But IT admins need broader management functionality than the Google console provides. Additionally, IT needs to manage all the devices connected to

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