KACE as a Service
Discover the power of systems management without the on-site hardware.
Comprehensive, cloud-based systems management for all network-connected devices
Give your IT staff more time to innovate by streamlining systems management with KACE as a Service. This hosted version of the KACE Systems Management Appliance delivers the same comprehensive endpoint management — from the cloud. You can:
- Discover and inventory all hardware and software network-wide
- Install applications remotely
- Automate patching of applications and operating systems
- Optimize software license usage and ensure compliance
Plus, with your own dedicated virtual appliance instance hosted in a secure, high-availability data center, you can eliminate upfront capital costs, and reduce infrastructure costs and budget for systems management through operating expenses.
Contact sales to learn more about our KaaS and a free 7 day lab trial.Features & Add-ons
Save time while seeing exactly what is connected to your network. Discover and inventory all hardware and software network-wide, including laptops, desktops, servers, storage devices, Chromebooks, and network connected non-computer devices. Streamline inventory and asset management by eliminating manual maintenance, security, reporting and hardware refreshes.
Learn MoreEnsure software license compliance the KACE SMA's inventory, asset management and compliance reporting capabilities. Accurately track and manage software assets and upgrade/downgrade rights with the Application Catalog. Own the entire software license management lifecycle with general availability, end-of-life dates, and manufacturer’s suggested retail price information for the most popular software titles.
Learn MoreGain more time in your day while securing your environment with automated patch management for operating systems and applications. Deploy patches from one of the largest patch libraries in the industry. Assess, identify and lock down endpoint security vulnerabilities.
Learn MoreRemotely distribute and install applications and digital assets to Windows, Mac and Linux computers and servers, eliminating the time and hassle of traveling to multiple locations. The remote replication share is easy to set up and maintain, and dramatically reduces the cost and complexity of software distribution across a multi-site organization.
Learn MoreGet comprehensive hardware and OS inventory and asset lifecycle management, integrated with help desk, for Chromebooks. Improve service desk efficiency with Chromebooks inventory integrated into ticketing and alerts.
Learn MoreImprove the user experience with an integrated service desk, as well as a user self-service portal that gives end users the ability to solve many basic requests. Provide service desk with granular SLA controls that are integrated with asset management processes and workflows. Integration with the KACE Go Mobile App gives remote access to both administrators and end users.
Learn MoreProvide server monitoring and management for more consistent availability of business-critical applications. Perform asset management and log monitoring of servers, integrated with alerts, reporting and service desk.
Learn MoreLeverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.
Learn MoreAccess the KACE SMA from mobile devices using the KACE Go Mobile App and have the freedom to work wherever you’re most effective. The app also allows your end users to submit service desk tickets, access knowledge base and check on existing ticket status using their mobile devices.
Learn MoreChoose to deploy the KACE SMA as a physical or virtual appliance if your organization is looking for an on-premises solution, or as a hosted virtual appliance if you are interested in a hosted option.
Learn MoreAdd-ons
Maximize the effectiveness of your KACE appliances with these optional add-ons and support tools.
Bomgar remote support
RayPackTM DellTM KACE Edition
Tranxition profile migration solution
JumpStart training
Contact a KACE sales representative for details.
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Home page
Inventory
Asset management
Chromebook inventory
Software distribution
Patch management
Server monitoring
Service desk
Specifications
- Wake-on-LAN.
- Network Discovery, including IP Scan, Active Directory® scan and NMAP scan.
- KACE SMA Agent provisioning from the appliance.
- Importing and exporting resources (file sharing is blocked by the DellTM cloud firewall). FTP access to backup files (FTP access is blocked by the DellTM cloud firewall).
- FTP access to backup files (FTP access is blocked by the Dell cloud firewall).
- Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2GB must be distributed using an Alternate Download Location from an internal file server.
- LDAP user and device labels.
- LDAP user authentication.
- LDAP user import.
- Active Directory single sign-on for the Administrator Console and User Console.
- Email forwarding, used for Service Desk tickets and other email communications.
- Automatic software installations from the User Console (downloads are supported).
- The My Computer tab in the User Console.
Some KACE SMA features require direct access to the customer’s network, which is established for KaaS using site-to-site VPN connections. VPN connections leverage the shared KaaS network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.
The following features require a VPN connection:
In addition, the following User Console features are not supported in the cloud:
The KACE as a Service Agent is an application that can be installed on devices to enable device management through KACE as a Service. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
Operating system
Details
Windows 10
Professional, Enterprise
Windows 8.1
Professional, Enterprise
Windows 8
Professional, Enterprise
Windows 7
Professional, Enterprise, Ultimate
Windows Vista™
Business, Enterprise, Ultimate
Windows XP SP3 (limited support)
Professional, Tablet PC Edition, Media Center Edition
Windows Server® 2012, 2012 R2, 2016
Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)
Windows Server 2008
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2008 R2
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition
Windows Server 2003 SP1 or later (limited support)
Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition
Mac OS X®
10.6 (Intel only) – 10.11
MacOS Sierra
10.12
Linux Red Hat® Linux AS and ES
Versions 6.x – 7.x, 32-bit and 64-bit architecture
Ubuntu®
Versions 14.04, 16.04, 32-bit and 64-bit architecture
SUSE® Linux Enterprise Server
Version 11 - 12, 32-bit and 64-bit architecture
*Cannot be running in Server Core mode.
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
- AIX®
- CentOS™
- Chrome™ OS
- Debian®
- Fedora®
- FreeBSD®
- HP-UX®
- Mac OS X
- MacOS Sierra
- Oracle® Enterprise Linux
- Red Hat
- SUSE
- Solaris®
- Ubuntu
- Windows
- Windows Server
- Browser
- Internet Explorer® 8.x or later
- Firefox® 20.x or later
- Safari® 6.0.5 or later
- Chrome 38.x or later
Resources
Educators Love Chromebooks. Now IT Admins Will, Too.
The use of Chromebooks in education is skyrocketing because they’re affordable, easy to use, and shareable. But IT admins need broader management functionality than the Google console provides. Additionally, IT needs to manage all the devices connected to
The Ten Key Features You Need in a Service Desk Solution
How to make your users happy and your IT staff more productive
IT Asset Management - Evolving Past the Spreadsheet of Machines
The drive to unified endpoint management (UEM) aims to simplify and unify the deployment, management, and security of all kinds of endpoints, from laptops and printers, to mobile devices, smart devices and the Internet of Things (IoT). However, in order t
Report: For More Effective Endpoint Security, Improve Your Endpoint Management
This industry report by the Aberdeen Group shows four key considerations for building an effective and secure endpoint management solution.
UEM and IoT Devices, Vulnerabilities, and Risks
Learn how unified endpoint management (UEM) enables organizations to optimize systems and securely manage all devices from a single console.
Predicting the Future of Endpoint Management in a Mobile World
Predicting the Future of Endpoint Management in a Mobile World
Streamlining Healthcare IT while Ensuring HIPAA Compliance
With the right systems management tools, your healthcare IT organization can ensure security and HIPAA compliance, while simultaneously controlling costs by reducing complexity and maximizing the value of IT investments. This paper explains how.
FITARA Compliance: What it Means to You, and How to Find the Right Tools to Help
The Federal Information Technology Acquisition Reform Act (FITARA) of 2014 was designed to help federal agencies improve visibility into their IT expenditures. However, the potential benefits go much further, including reduced costs; improved efficiency a
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Self-service tools will help you to install, configure and troubleshoot your product.
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Find the right level of support to accommodate the unique needs of your organization.