KACE Systems Management Appliance

Comprehensive systems management and IT asset management software for any network-connected device:

Automated endpoint-relative admin tasks
Inventory of all hard- and software throughout their lifecycles
Patch management software for mission-critical applications and OS
Reduced risk of breach
Guaranteed software license compliance

KACE Systems Management Appliance is an IT systems management and IT asset management tool that can be hosted wherever and however you need it: on-prem, in cloud, or as-a-service, with setup and support options that cater to your needs.

Request Free Trial Watch Demo Request Pricing

Overview Key benefits Features Tour

Request Free Trial

Capabilities

IT Asset Management Server Management Software License Management Efficient Systems Administration Security and Patch Management KACE Go Mobile App Software Distribution Deployment Options Chromebook Management Mobile Device Management KACE Service Desk

Resources Specs

Free Trial

Gain complete control of your network-connected devices – all without leaving your chair.

01:58

Automate and streamline IT systems management

As the quantity of endpoints you have to manage continues to grow, ad-hoc efforts, manual processes and disparate asset management solutions are no longer sufficient. What if you could address hardware and software asset management, bolster network security and better service your end-user systems — all with a single endpoint management solution? The KACE Systems Management Appliance lets you reduce management system complexity and safeguard your endpoints.

Key benefits

Comprehensive and scalable IT systems management

Fulfill all your endpoint management needs, from initial procurement and deployment to ongoing management and retirement using an intuitive workflow for maximum productivity.

Secure network-connected devices

Block dangerous or unnecessary software and devices, and painlessly patch mission-critical applications and operating systems. Ensure secure deployments — inside or outside of your DMZ — with user interface hardening and agent tunneling and quarantine.

Streamlined IT asset management software

Gain centralized visibility into software usage, so you can better allocate resources and ensure software license compliance.

Features

Inventory and IT asset management software

Transform insight into action with turnkey reporting on all endpoints, from laptops and servers to printers and IoT devices.

Server management and monitoring

Provide more consistent availability of business-critical applications with comprehensive server monitoring and management.

Software license management

Ensure software compliance and take ownership of the entire software license management lifecycle.

Efficient systems administration

Employ easy-to-use, integrated administrative tools to help you better manage IT systems management for your increasingly remote workforce.

Patch management and endpoint security

Gain peace of mind with robust endpoint security, including automated patch management and deployment, as well as on-demand Windows patch scheduling and vulnerability management tools. The Security Dashboard lets you readily understand the patching state of each of the devices in your asset management system, including Windows 11 devices. The Patch Schedule Wizard enables you to create patch schedules and view easy-to-understand patching results.

KACE Go Mobile App

Work from wherever you’re most effective. Submit service desk tickets on-the-go, access the knowledge base and check on existing ticket status using any mobile device.

Software distribution

Remotely distribute and install the right software assets to the right person at the right time.

Multiple deployment options

Deploy the KACE Systems Management Appliance as an on-premises virtual appliance or as a virtual appliance hosted in VMware, Hyper-V, Azure or Nutanix.

Chromebook management

Comprehensive hardware and operating system inventory management, as well as asset lifecycle management that improves service desk efficiency.

Mobile device management

Integrate IT asset management software with the KACE Cloud Mobile Device Manager to manage and view both traditional and modern endpoints using a single console that combines the best capabilities of traditional and modern management.

KACE Service Desk

Improve your users’ experience with built-in, easy-to-use support, including intuitive self-help tools. Embedded training videos enable users to get help related to the current page they are working on.

Integrated Remote Desktop

Remote Desktop enables the admin to take control of their registered endpoints to help the IT team diagnose issues via remote troubleshooting. Our integration with SplashTop Remote Desktop allows you to remotely access your registered endpoints to help troubleshoot and solve issues.

Add-ons

IT Ninja community

Connect with fellow KACE professionals and experts to get questions answered, access resources, and learn tips and tricks for KACE setup and deployment.

SimpleHelp^® Remote Control Software

New KACE customers can now receive five free licenses of SimpleHelp’s Business Edition Remote Control and Monitoring Software. SimpleHelp is bundled with the KACE Systems Management Appliance and the KACE Systems Deployment Appliance, offering a simplified and cost-effective way to employ IT systems management and IT asset management software and enhance remote support options.

Free web-based training

Access comprehensive web-based training designed to help you get up and running faster. Get unlimited free access to the complete KACE training library.

Tranxition profile migration solution

Get support for a range of third-party applications using this fast, secure user-profile migration tool.

Customer stories

Seminole County Public Schools

The KACE Systems Management Appliance provides both inventory and service desk on a single appliance, and it was far less expensive than the competitive solution we considered.

Tom Condo Supervisor of IS Operations, Seminole County Public Schools Read Case Study

Jaeb Center for Health Research

We use the KACE Systems Management Appliance for managing all the software deployments and upgrades in our networks for all of our endpoints. Before we had KACE, we found it challenging to keep software constantly updated.

Jonathan Guthrie Senior LAN Administrator, Jaeb Center for Health Research

Tour

Home page

User Interface Themes

Inventory

Monitoring

Reporting

Software Distribution

Endpoint Security

Service desk

Remote Desktop

Home page

Keep track of all the information you care about on a customizable home page.

User Interface Themes

Choose light, dark or hybrid environments in the IT asset management tool to suit your taste.

Inventory

Discover and manage all connected systems and devices from a single IT systems management dashboard.

Monitoring

Monitor and manage assets across multiple platforms.

Reporting

Remain compliant and ensure accurate inventory with flexible reporting.

Software Distribution

Distribute software packages with flexible options for priority and timing.

IT systems management – patch management and vulnerability management tools

Endpoint Security

Automate OS patching for Windows, Mac and leading third-party applications and discover security weaknesses with vulnerability management tools.

Service desk

Increase efficiency and productivity by integrating systems management and IT asset management software with the service desk dashboard.

Remote Desktop

Remote Desktop enables you to take control of your registered endpoints to help you diagnose issues via remote troubleshooting. Our integration with SplashTop Remote Desktop allows you to remotely access your registered endpoints to help troubleshoot and solve issues.

Specification

Virtual Appliance Technical Specifications

Virtual machine system requirements

Virtual KACE Systems Management Appliance software can be installed on virtual machines that meet the following requirements.

Processor & Memory

Network Interface

Available Disk Space: 1 TB (minimum)/3 TB (larger installations)

Media: DVD

Server and Operating System: 64-bit

Virtualization Infrastructure Requirements

For VMware installations:

VMware ESX/ESXi 6.7 or later
Open Virtualization Format (OVF) 1.0

For Microsoft Hyper-V installations:

Windows Server 2016 with Hyper-V
Windows Server 2019 with Hyper-V

For Nutanix installations:

Azure Marketplace
Nutanix

Operating system requirements for Agent-managed devices

The KACE Systems Management Appliance Agent is an application that can be installed on devices to enable device management through the KACE Systems Management Appliance. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 64-bit architecture.

Operating system

Details

Windows

Windows 11

IoT Enterprise

Professional, Enterprise

Windows 10

Professional, Enterprise

Windows 10 IOT v.1809

Enterprise

Windows 8,8.1

Professional, Enterprise

Windows Server 2022

Standard, Datacenter

Windows Server 2019, 2016

Essentials, Standard , Datacenter

Windows Server 2012, 2012 E2

Foundation, Essentials, Standard, Datacenter

MAC

MAC OS X

12.0, 13.0, 14.0

Linux

Linux Red Hat Linux AS and ES

7.4-9

Ubuntu LTS

20.04, 22.04, 24.04

SUSE Linux Enterprise Server

12, 15

Raspbian Linux (on Raspberry Pi devices)

Raspbian Pi 4 hardware supported with Debian 11 (Bullseye)

Raspberry Pi 5 hardware with aarch64 architecture

CentOS^TM

7.4 - 8

*Cannot be running in Server Core mode.

Operating system requirements for Agentless management

Agentless management enables you to inventory devices without using the KACE Systems Management Appliance Agent. Agentless management can be enabled for devices that have the following operating systems:

CentOS
Chrome OS
Debian
Fedora
FreeBSD

Mac OS X
Oracle Enterprise Linux
Raspbian Linux (on Raspberry Pi devices)
Red Hat
SUSE

Solaris
Ubuntu
Windows
Windows Server

Browser requirements for the web-based user interfaces

To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.

Browser

Details

Microsoft Edge

40.x or later

Firefox

63.x or later

Safari

10.0 or later

Chrome

71.0 or later

SaaS Technical Specifications

Feature requirements

Some KACE Systems Management Appliance features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

Features require a VPN connection:

Wake-on-LAN.
Network Discovery, including IP Scan, Active Directory^® scan, and NMAP scan.
KACE Systems Management Appliance Agent provisioning from the appliance.
Importing and exporting resources (file sharing is blocked by the Dell cloud firewall).
FTP access to backup files (FTP access is blocked by the Dell cloud firewall).
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
LDAP user and device labels.
LDAP user authentication.

LDAP user import.
Active Directory single sign on for the Administrator Console and User Console.
Email forwarding, used for Service Desk tickets and other email communications.
In addition, the following User Console features are not supported in the cloud:
Automatic software installations from the User Console (downloads are supported).
The My Computer tab in the User Console.
For more information, see the KACE Systems Management Appliance as a Service Setup Guide. Go to https://support.quest.com/kace-systems-management-appliance to view documentation for the latest release.

Operating system requirements for Agent-managed devices

Operating system

Details

Windows 11

Professional, Enterprise

Windows 10

Professional, Enterprise

Windows 10 IOT v.1809

Enterprise

Windows 8.1

Professional, Enterprise

Windows 8

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Vista

Business, Enterprise, Ultimate

Windows XP SP3 (limited support)

Professional, Tablet PC Edition, Media Center Edition

Windows Server 2012, 2012 R2, 2016

Foundation, Essentials, Standard*, Datacenter*
(*Cannot be running in Server Core mode)

Windows Server 2008

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2008 R2

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2003 SP1 or later (limited support)

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition

Windows Server 1709

Server Core

Mac OS X

10.6 (Intel only) – 10.11

MacOS Sierra

10.12

Linux Red Hat Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE Linux Enterprise Server

Version 11 - 12, 32-bit and 64-bit architecture

*Cannot be running in Server Core mode.

Operating system requirements for Agentless management

CentOS
Chrome OS
Debian
Fedora
FreeBSD

Mac OS X/macOS
Oracle Enterprise Linux
Rasberry Pi/Raspbian Linux
Red Hat
SUSE

Solaris
Ubuntu
VMware ESXi/vCenter
Windows
Windows Server

Browser requirements for the web-based user interfaces

Browser

Details

Microsoft Edge

12.x or later

Firefox

45.x or later

Safari

7.x or later

Chrome

49.x or later

Industry recognition

KACE SMA Bronze Stevie Award 2021